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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

They are so helpful and really help relieve money co...

They are so helpful and really help relieve money concerns. Reviewed on: 6th May 2026

Easy and helpful they made it easy to set up and do...

Easy and helpful they made it easy to set up and do not judge you Reviewed on: 6th May 2026

Great organisation.

Great organisation. Customer service always strong. Had a positive experience with everyone from Stepchange I have spoken to. Easy to use website Reviewed on: 6th May 2026

Never had no trouble all good fibes

Never had no.issues all good service Reviewed on: 6th May 2026

StepChange made all of the difference to my life

StepChange made all of the difference to my life at a very complicated time, providing me with options and advising which one would be best for my circumstances, handling everything with my debtors and providing the necessary tools and dashboards to allow me to see my progress in paying all of my debts. Reviewed on: 6th May 2026

I was rock bottom only for step changes advice and e...

I was rock bottom only for step changes advice and expertise,I wouldn't be here.From the start to nearly finished they have been so supportive, I can't say enough .may their brilliant work help more people. Reviewed on: 6th May 2026

Stress free

They have helped by removeing the stress of dealing with creditor's. Reviewed on: 6th May 2026

Help without judgement makes the world of difference.

From the start Stepchange offered advice and support without judgement. I can’t put into words the relief I felt after speaking to one of their knowledgeable, understanding advisors. Knowing I was not alone and that there was a way forward and out of debt made life so much easier. I cannot thank Stepchange enough for their continued support and can’t recommend them highly enough. Reviewed on: 6th May 2026

Step change took all of the daily worry and stress o...

Step change took all of the daily worry and stress out of my life. They were easy to talk to as they weren't judgemental. If you are having issues with debt, please let these guys into your life, the really do a fantastic job. Reviewed on: 6th May 2026

AWSOME CHARITY!!

I’d just to say from the bottom of my heart StepChange changed my life and helped me through such a bad time, what a wonderful charity bless you all so much for helping me you should all be so proud of your selves much love Reviewed on: 6th May 2026

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