Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

StepChange taking your debt worries away

I have dealt with StepChange for a number of years and I have found them to be so caring about your plight, and they take all the stress and worries away. The way they deal with your debt makes you feel that you have someone there for you and you can give them a call if you start to have problems fulfilling your agreement and they will deal with the companies to come to a reduced arrangement within reason, but you are never left struggling and you can carry on your life with one less worry with StepChange involved. Reviewed on: 6th May 2026

Reach out to them!

From the very first interaction Stepchange have been incredible. There is loads of advice available and they put my mind at ease immediately. I was so worried about my debt and didn't know where to turn until I found Stepchange. The process has been straightforward and easy to understand, and I would encourage anyone struggling to reach out to them, you won't regret it Reviewed on: 6th May 2026

They are supportive during the lowest of times

They are understanding, speaking to them does make you feel like pressure is eased a little. Reviewed on: 6th May 2026

Think NIKE - Dont Dither, Just Do It!

Dont listen to Get rid of up to 80% of your debt, didnt happen for me, but it has taken a financial load off my mind with he result. Reviewed on: 6th May 2026

Brilliant service and knowledgeable staff.

Brilliant service and knowledgeable staff. Only criticism is difficultly when trying to call as always too busy. Reviewed on: 6th May 2026

Excellent advice and customer service

Excellent advice and customer service Reviewed on: 6th May 2026

Very supportive & non judgemental.

Very supportive & non judgemental. Really helped giving advice & support Reviewed on: 6th May 2026

Worthwhile advice.

I appreciate all the help and advice, it’s alleviated some of the stress. I recommend contacting them if needed. Reviewed on: 6th May 2026

Absolutely great service!

Absolutely great service! Saved my life to find stepchange! Reviewed on: 6th May 2026

Good from start to finish, easy and reliable

Good from start to finish, easy and reliable Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6109 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub