Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Took the weight right off my shoulders and saved me...

Took the weight right off my shoulders and saved me from dreading the post every day Reviewed on: 29th May 2026

I had no where to turn and contacted StepChange, the...

I had no where to turn and contacted StepChange, they took all the pressure of me and dealt with all my creditors it was a huge help Reviewed on: 29th May 2026

Friendly and understanding .

Friendly and understanding . Pick up the phone and make the call , its life changing . No more dreaded letters or phone calls Reviewed on: 29th May 2026

You helped me a lot by taking charge of my debts.

You helped me a lot by taking charge of my debts..such a relief!! Reviewed on: 29th May 2026

Wish I went to Stepchange sooner.

Very helpful and stress free. Understood a bit of my history and why I ended up in debt, no judgement made Reviewed on: 29th May 2026

StepChange helped me through a very difficult financ...

StepChange helped me through a very difficult financial period. The advisors were understanding, patient and explained everything clearly. I finally felt less stressed and more in control. Reviewed on: 29th May 2026

I'm new to step change and it's helped me a lot to c...

I'm new to step change and it's helped me a lot to cope with my situation Reviewed on: 29th May 2026

I was worried about contacting stepchang but the sta...

I was worried about contacting stepchang but the staff were friendly and helpful and put me at ease. Reviewed on: 29th May 2026

Got into debt and felt very down.

Got into debt and felt very down. Stepchange helped me and now I can cope Reviewed on: 29th May 2026

I wouldn’t have known what to do without their help

I wouldn’t have known what to do without their help Reviewed on: 29th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Solutions
from MoneyPlus 4.09 from 2 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub