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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,292 reviews, last reviewed 28th May 2026
171600% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step Change saved me I was at a very low point, I gad contacted companies that helped with debt management but wanted to charge high fees. A friend of mine had heard about... Read more Reviewed on: 28th May 2026
Laura's avatar
Laura

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18292)

Stepchange as been brilliant from day 1 so caring an...

5
Stepchange as been brilliant from day 1 so caring and supportive and totally professional in all my dealings with them.Can honestly say they have made my life so much more manageable. Reviewed on: 27th May 2026
Kevin W's avatar
Kevin W

Always very helpful and non judgemental.

5
Always very helpful and non judgemental. Reviewed on: 27th May 2026
Jo W's avatar
Jo W

In a state of debt l did not know were else to go .

5
In a state of debt l did not know were else to go .Then l heard about Step -Change through an advert. When l rang them l was relieved to find my worries eased by the professional staff . I could not have been more thankful Reviewed on: 27th May 2026
Catherine 's avatar
Catherine

Every advisor has been very helpful

5
Every advisor has been very helpful Reviewed on: 27th May 2026
Ades's avatar
Ades

amazing from start to finish

5
from the 1st phone, to the monthly emails with updates, the care and compassion given by each person i have spoken too is second to non Reviewed on: 27th May 2026
Demelza W's avatar
Demelza W

Happy with current help.

4
I realise my situation, however not a fan of the gentle reminders that handlers give on review conversations. Reviewed on: 27th May 2026
Derek T's avatar
Derek T

From day one so helpful with valuable information

5
From day one so helpful with valuable information Reviewed on: 27th May 2026
Andrew W's avatar
Andrew W

Good advice and Very supportive assistance, as the p...

5
Good advice and Very supportive assistance, as the process can be quite daunting. I would definitely recommend to anyone struggling with debt, especially if they are finding it hard in this time of cost of living depression to give this debt charity a try. Reviewed on: 27th May 2026
Paula's avatar
Paula

My finances were all over the place.

5
“My finances were all over the place. What I was earning was less than what I was paying out in credit cards and loans, and I was losing my mind. StepChange helped me and freed me from all that stress Reviewed on: 27th May 2026
Dario 's avatar
Dario

StepChange have been amazing

5
StepChange have been amazing throughout my debt journey. They are so understanding, knowledgeable, and genuinely helpful. From the very beginning, they made me feel like I could get my life back again after getting into debt. Thanks to their support, I’ve already managed to pay back half of what I owed, which feels incredible and has lifted such a huge weight off my shoulders. What also gives me peace of mind is knowing that if I ever struggle again, they will still be there to help and support me without judgment. I honestly can’t thank them enough for everything they’ve done for me. Reviewed on: 27th May 2026
N Thomas's avatar
N Thomas

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