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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Took the stress away immediately!

Took the stress away immediately! Cannot recommend highly enough. Reviewed on: 23rd May 2025

Excellent

A non judgemental organisation very easy to deal with was sympathetic all the way and very professional i don't know where I would of been today without them. Reviewed on: 23rd May 2025

An amazing service

The advisors are always very helpful and understanding- I have been through a very difficult few years and became emotional during the interview but the advisor listened with empathy and was very understanding. Reviewed on: 23rd May 2025

made everything easy always on hand to help

made everything easy always on hand to help Reviewed on: 23rd May 2025

Everyone I have ever spoken to have been helpful & f...

Everyone I have ever spoken to have been helpful & friendly. & Don't make you feel judged. Reviewed on: 23rd May 2025

Excellent support and advice when you need it the most.

Excellent support and advice when you need it the most. The care & advice has been above everything I could have imagined, and has helped transform my life. Reviewed on: 23rd May 2025

Always been easy to talk to and good with advice...

Always been easy to talk to and good with advice Reviewed on: 23rd May 2025

I was very stressed before we got intouch with step...

I was very stressed before we got intouch with step change it felt like I had no where to go for help as I spoke on the phone with someone they put me at ease as step change was going to help me .Now it feels like I can see the light at the end of tunnel . Reviewed on: 23rd May 2025

It's been an indescribable help.

It's been an indescribable help. Getting in touch with StepChange was the best decision I've ever made and I'm now almost debt free. No judgement from the customer service representatives was very important in this situation. I am grateful for coming across you. Reviewed on: 23rd May 2025

I don't normally leave reviews but they have helped...

I don't normally leave reviews but they have helped me so much, I take my hat off to them Reviewed on: 23rd May 2025

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