Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Ring Stepchange they’re great

Was reluctant at first, as I didn’t know there was such great help out there in the form of Step Change. I can say with conviction that it’s one of the best things I’ve ever done to reach out to them. If you’re struggling with debt and having sleepless nights get in touch with Step change . They don’t judge and are easy to talk to. Reviewed on: 6th May 2026

Literal life savers.

Helped me out with no fuss. Customer service is fantastic, understood my issues and helped me every step of the way. They were very reassuring and compassionate. I don't think they understand the relief and mental help they gave me. I can't recommend them enough. Don't be embarrassed, they've heard everything and no matter your situation, they will help and guide you to make your life a lot more comfortable. Reviewed on: 6th May 2026

My shoulders feel broader!

Would be in trouble without their help Reviewed on: 6th May 2026

StepChange have literally changed my life and the fa...

StepChange have literally changed my life and the fact they are there helping people is amazing. They are caring, efficient and respond to everything. I cannot thank them enough for the amazing work they do. Thanks you! Reviewed on: 6th May 2026

They gave us a light at the end of the tunnel.

They gave us a light at the end of the tunnel. Great, non judgemental advice. Reviewed on: 6th May 2026

Till I rang StepChange

Till I rang StepChange I didn’t know which way to turn but thanks to them and the simplest of doing everything my life is a lot easy no more threaten court proceedings . I would not thing twice in recommending them. Reviewed on: 6th May 2026

Very professional people explained everything well

Very professional people explained everything well Reviewed on: 6th May 2026

Thank you for the help

It is not easy to talk a about debts. However, with StepChange I felt at ease and they supported me all the way. Reviewed on: 6th May 2026

sleep easier at last.

I had got myself into a great deal of money troubles on credit cards etc, but STEP CHANGE give me proper advice, and after completing a review with them they took my debts with companies and put them together at an affordable payment. More to the point all the companies had to agree,which they did not for me!!! Thank you step change for giving me my life back. Reviewed on: 6th May 2026

About 4-5 years ago I was petrified I had credit car...

About 4-5 years ago I was petrified I had credit cards and store cards and built up dept, if it wasn’t for Step change I really don’t know what I would have done,it affected my mental health badly Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from Advanced Collection Systems 2.59 from 12 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub