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StepChange: Debt advice reviews

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4.95
Based on 16,798 reviews, last reviewed 18th May 2026
100150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Non judgemental, easy to talk to Non judgemental, easy to talk to, I didnt have to feel ashamed anymore, just the facts and the solutions. Emails take a while to be replied to but the... Read more Reviewed on: 18th May 2026
Sophie K's avatar
Sophie K

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16798)

Stepchange were professional from the onset, I coul...

5
Stepchange were professional from the onset, I couldn’t be happier with the service they provide, slowly but surely they are helping me ease my debt burden, I can’t thank them enough, Andrew Reviewed on: 27th May 2025
Andrew G's avatar
Andrew G

Having a stressful time I found sc they taked me thr...

5
Having a stressful time I found sc they taked me through the process and resured me Reviewed on: 27th May 2025
Paul 's avatar
Paul

Helped me when I was at my lowest point

5
Helped me when I was at my lowest point Reviewed on: 27th May 2025
Alan long's avatar
Alan long

My experience with you is being great

5
My experience with you is being great Reviewed on: 27th May 2025
Viana's avatar
Viana

StepChange 5 star

5
StepChange Debt Charity is an excellent service to use if you know your debts are spiralling out of control, and the threatening letters and phone calls are starting to come thick and fast. Make that step and contact these people by phone or online and they will help you manage things. I mostly did things online but also spoke to advisors twice and they were spot on. No judging, just advice and help to get you out of that dark place you've found yourself in. I now have a Debt Management Plan in place (DMP) and am able to make payments to all my creditors that I can afford to. There is light at the end of the tunnel and the people at this debt charity will help you there.. Reviewed on: 27th May 2025
Paul's avatar
Paul

Really helped me at a very stressful and hard time.

5
Really helped me at a very stressful and hard time.. Reviewed on: 27th May 2025
Kate's avatar
Kate

Life Changing.

5
Life Changing. Best decision ever. I'll be debt free Decber 2030. It'll be a nice Christmas. One single managable payment once a month. Stepchange does the rest. All interest and fees frozen. Reviewed on: 27th May 2025
Thomas J's avatar
Thomas J

The Step Change Team talk to you on your level.

4
The Step Change Team talk to you on your level. Follow the on line process, phone for help or advice. I would recommend them to anyone facing financial problems Reviewed on: 27th May 2025
J B's avatar
J B

Highly satisfied with the service

5
Highly satisfied with the service Reviewed on: 27th May 2025
Donald w's avatar
Donald w

Stepchange help me to make DMP and contact the credi...

5
Stepchange help me to make DMP and contact the creditors. Without Stepchange I probably cannot pay on time high rates loans. DMP was better choice, thank you for your support! Reviewed on: 27th May 2025
Angel Ivanov's avatar
Angel Ivanov

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