Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16798 reviews)

View other StepChange products

4.95

Based on 16,798 reviews, last reviewed 18th May 2026

100150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental, easy to talk to Non judgemental, easy to talk to, I didnt have to feel ashamed anymore, just the facts and the solutions. Emails take a while to be replied to but the... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16798)

Amazing service

Following an extended period of ill health I ran into some financial difficulties. Step Change were amazing and helped me get on top of my debts.I'm so very grateful to them Reviewed on: 27th May 2025

Avoidance to confidence

Went from avoiding my debt to dealing with it in an affordable way Reviewed on: 27th May 2025

A great relief

Partly through debtors not paying their debts and partly through not being able to sell the business, we found ourselves in debt. After speaking to StepChange, I felt quite relieved that our problem could be resolved and StepChange would do all the communicating with our creditors. Reviewed on: 27th May 2025

Don't hesitate to contact Step change

After weeks of feeling overwhelmed by our debt I contacted Step Change, they were very helpful, answered any questions we had, and only a phone call away if you need to ask questions Now a year later, so pleased we contacted them Reviewed on: 27th May 2025

Peace of mind

I have had peace of mind ever since I have been with stepchange . Before I came to stepchange I was in depression and anxiety panic attacks bad ways . Thank you to stepchange. Reviewed on: 27th May 2025

My STEP Chance to recovery.

Dear friends. You could not have described my situation more precise than you have. " From overwhelmed,to on top of it ". Since Stepchange, debt, charity, Came to my rescue,i went from regular missing payments,to been up-to-date, with ALL monthly commitments. I went from losing respect from my closest to regular phone calls to see how I'm getting on. But most importantly , you have helped me to understand that you can make ends meet with very little if you have to. Your help gave me that chance. Thank you so much, Michael Georgiou Reviewed on: 27th May 2025

its better to face up then ignore.

its better to face up then ignore. Please face up to it and do something. Its amzing how better you feel. Reviewed on: 27th May 2025

Debt relief and mental relief

From the start of my debt journey the representatives of stepchange have been superb. Knowledgeble, professional and empathetic. The online budgeting tool is brilliant and has helped to bring our debt down by paying Stepchange a monthly amount subsequent to which Stepchange organise payments with debtors. No more debt collection letters, demands or phone calls! Debt relief and mental relief. Reviewed on: 27th May 2025

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange; Simplicity function, Hard work & execution

Stepchange always made me feel as if eventually I could conquer my debt whereas before I thought I’d never be debt free. The DMP was straight forward to understand and they used simple calculations and approaches to develop my particular DMP Reviewed on: 27th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub