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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16796 reviews)

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4.95

Based on 16,796 reviews, last reviewed 18th May 2026

100050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help needed From the start of my dilemma they have helped sort my debt into manageable amounts, and always listen with a sympathetic ear Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16796)

Back on track

Becoming a widow brought unexpected everything including debt! Stepchange helped me to stop the overwhelming stress and worry. They spoke to the credit card companies for me and arranged one easy affordable payment per month. I now feel i can start to rebuild my life which will take time but i am certainly heading in the right direction thanks to Stepchange Reviewed on: 27th May 2025

StepChange changed my life

I was swimming in debt and not sleeping, had mental health issues due to a number of things including my debt. StepChange helped with a big portion of my mental health issues and I’m sleeping better now! I wouldn’t be where I am without them. Reviewed on: 27th May 2025

I was supported with finances during those stressful...

I was supported with finances during those stressful times Reviewed on: 27th May 2025

Just Do It!

Excellent support and helped to reduce all anxiety around debt. They have helped organise payments and deal with several companies to manage the payments. I was super anxious about taking the first step to getting support but they took all the steps to help manage that via email. I didn’t even need to speak over the phone as it was all done online. Reviewed on: 27th May 2025

The staff are very friendly and helpful

The staff are very friendly and helpful Reviewed on: 27th May 2025

I felt like I didn't know which way to turn.

I felt like I didn't know which way to turn. After speaking to someone I felt more confident and the advice was great. I worked everything out and felt supported Reviewed on: 27th May 2025

excellent company to deal with.

StepChange was totally understanding and very helpful, and made what was a very difficult and stressfull time much easier to manage. They gave good advice and assistance to manage the problem. Although the issue is still ongoing we feel it is all under control and now manageable moving forward. Cant speak highly enough of them and their service. Reviewed on: 27th May 2025

A better life

StepChange really helped us and made our life more manageable whilst helping understand how to manage our finances better. Reviewed on: 27th May 2025

Stepchange were professional from the onset, I coul...

Stepchange were professional from the onset, I couldn’t be happier with the service they provide, slowly but surely they are helping me ease my debt burden, I can’t thank them enough, Andrew Reviewed on: 27th May 2025

Having a stressful time I found sc they taked me thr...

Having a stressful time I found sc they taked me through the process and resured me Reviewed on: 27th May 2025

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