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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Excellent customer service and help

Staff are always understanding and friendly and do not make you feel like a failure Reviewed on: 6th May 2026

No judgement.

No judgement. No embarrassment. Piece of mind. Reviewed on: 6th May 2026

Amazing, so helpful and non judgmental.

Amazing, so helpful and non judgmental. It is like having a massive weight lifted. Everyone has a story and a reason why they are in the hole and you gain the help and support to get out and back on track. Not to sound too over the top but it feels life saving! Reviewed on: 6th May 2026

Pulling out of the wilderness

I had it all success, money, friends and it was swiped from under me overnight this was extended due to my complacency in the oil and gas sector before the collapse. I used all my savings, cashed in ISAs (which had also collapsed) and took pension moneys to pay the mortgage and bills. This eventually runs out and I had no one to turn to and help me out until I was recommended to seek advice from Stepchange, who guided me into a suitable payment programme which I have been continuing to help me recover, its slow going and I really cant thank Stepchange enough for their help, friendliness, guidance and knowledge of my situation. Reviewed on: 6th May 2026

Very helpful and reliable service

Very helpful and reliable service Reviewed on: 6th May 2026

HOPE BEYOND

I WAS IN A TERRIBLE BLACK HOLE OF DEBT AND DEPRESSION.I WASN'T THINKING STRAIGHT,COULDN'T SLEEP AND WAS SPIRALLING INTO DISPAIR.I WAS HIDING ALL OF THIS FROM MY FAMILY.STEPCHANGE WAS A LIFEJACKET,I WAS TREATED WITH UNDERSTANDING AND WAS NOT MADE TO FEEL EMBARRASSED.A PLAN WAS DEVISED FOR ME WHICH I HAVE STUCK TO.FOR THE FIRST TIME IN MANY YEARS I WAS ABLE TO FOCUS ON OTHER THINGS.THE PRESSURE WAS OFF,OR AT LEAST MANAGEABLE AND THERE IS A LIGHT AT THE END OF THE TUNNEL.ANYONE IN THIS SITUATION I WOULD ADVISE TO REACH OUT TO STEPCHANGE AND ASK FOR HELP,DON'T SUFFER,THERE IS HOPE. Reviewed on: 6th May 2026

Thank you stepchange

Step change came to me at a time where I was struggling and they really helped me Reviewed on: 6th May 2026

Step Change helped me take control of my finances again

StepChange has been a huge help during a difficult time. They supported me with a debt management plan and made my finances feel manageable again. Friendly, understanding, and very helpful throughout. Reviewed on: 6th May 2026

I was depressed when I think about my inability to p...

I was depressed when I think about my inability to pay my debt when I lost my job, stepchange brought peace into my heart when they came into my rescue Reviewed on: 6th May 2026

Peace is one step away with step to change

I have felt supported, no shaming, blaming only individuals ready to help. Once you address your situation you are guided to pay as you can and not be scared anymore. I got in so much debt as it was so easy, to have all the nice things that others take for granted. Thankyou step to change for guiding. Reviewed on: 6th May 2026

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