Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,801 reviews, last reviewed 18th May 2026
100300% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange Debt Charity is an excellent organisation... StepChange Debt Charity is an excellent organisation, and the staff are also very helpful and professional Reviewed on: 18th May 2026
Mr Kay's avatar
Mr Kay

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16801)

Happy to be nearly debt free

5
I am so happy to be nearly debt free I can start living my life again worry free Thankyou step change so much for all your help I won’t be getting into debt again I promise that Thankyou and I will always recommend people to come to you if they need debt help Thankyou Reviewed on: 27th May 2025
Laura G's avatar
Laura G

Light at the end of the tunnel.

5
I would like to say step change really help me out under difficult circumstances they are very understanding and very helpful and friendly I would recommend step change to anyone who is struggling with debts. Reviewed on: 27th May 2025
Mark M's avatar
Mark M

Straight forward practical advice

5
Step change publication and web platform are straight forward and work.The staff you contact are excellent and are very knowledgeable in their field of expertise. With solid practical advice. Reviewed on: 27th May 2025
neil h's avatar
neil h

Staff are incredibly helpful & compassionate.

5
Staff are incredibly helpful & compassionate. Very knowledgeable and kind. Reviewed on: 27th May 2025
Lisa S's avatar
Lisa S

I was very nervous and embarrassed about speaking to...

5
I was very nervous and embarrassed about speaking to anyone about my debt. It has been the best thing I have done getting in touch with Stepchange. They did all the hard work and I am now paying back debt I thought I couldn’t in one payment. It has lifted the stress of owing money and burying my head in the sand. Reviewed on: 27th May 2025
Chelle's avatar
Chelle

Bad debt

5
I was in bad way with my Debt when I contacte step change they put me at ease and put a plan in place Reviewed on: 27th May 2025
Alan Foy's avatar
Alan Foy

this is a brilliant company ,professional ,polite

5
this is a brilliant company ,professional ,polite and helpful at all times and has been a huge help in me continue my life Reviewed on: 27th May 2025
such a professinal company 's avatar
such a professinal company

It’s an amazing service for people who don’t know wh...

5
It’s an amazing service for people who don’t know which way to turn after they feel that they are drowning in debt Reviewed on: 27th May 2025
A B's avatar
A B

Customer service is awful.

4
Customer service is awful. if you call them youll be stuck in a queue of 30+ people therefore having to wait atleast an hour or 2. If you email them youll be luck to get a reply within a month. Besides this issue its been smooth Reviewed on: 27th May 2025
MR D's avatar
MR D

I was really struggling and feeling overwhelmed.

5
I was really struggling and feeling overwhelmed. It was affecting my sleep and I was constantly stressed. After speaking to the very supportive staff and setting a payment plan up I immediately felt like a huge weigh had been lifted from me. I felt like I was in control and could manage my financial situation again. Reviewed on: 27th May 2025
Doreen 's avatar
Doreen

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill