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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Difficult times ?

Difficult times. Step change are empathetic, totally understanding of what you’re going through. Great help in difficult times/ situations. Needed help with all finances, fearful, getting sorted with StepChange, was easy, they took the fear of talking about finances away from me! Didn’t worry after the first few sentences, I knew I was making right decision/ choice with StepChange. Reviewed on: 23rd May 2025

Trust StepChange to get you back on track

It was difficult to take the first step and make the call, but I'm glad I did. It was the most sensible thing I did. Once I knew I had the support of StepChange, it took off a load of financial worry from me. Just knowing that I was making manageable monthly payments and that I didn't have to deal directly with my creditors made a huge difference. Reviewed on: 23rd May 2025

Literally changed my life, excellent customer servic...

Literally changed my life, excellent customer service and very knowledgeable and calming representatives Reviewed on: 23rd May 2025

Friendly customer service and easy to talk to

Friendly customer service and easy to talk to Reviewed on: 23rd May 2025

Great people that will help you sorting the finances

Great people that will help you sorting the finances Reviewed on: 23rd May 2025

Helpful People

Step change people are knowledgeable friendly helpful sympathetic non judgmental and give good advice. Reviewed on: 23rd May 2025

Don’t hesitate, help is a message away

Making a call when you’re struggling is the hardest thing to do. Step Change have online options too. Which makes it so much easier to make that first step. And once you do the Support and communication is second to none. If you’re struggling, take the first step and get in touch with Step Change. I struggled for years and wish I’d have made that choice sooner. Reviewed on: 23rd May 2025

Should’ve got in touch with them sooner, helped me t...

Should’ve got in touch with them sooner, helped me to get on top of my finances and spoke to all my creditors so I didn’t have to. Can take a long time to get through to customer services on the phone but other than that they provide a brilliant service. Reviewed on: 23rd May 2025

Right from the start they made me feel at ease with...

Right from the start they made me feel at ease with my debts they talked me through the options that were best for me and took the worry away. Reviewed on: 23rd May 2025

Debt Management Plan - can see an end

I have been on a Debt Management Plan with StepChange for 6 months. I’d reached a point where I was paying a large amount every month towards credit card debts, but not actually paying much off the balance and I felt overwhelmed that I would be in debt forever. I looked into options for debt consolidation but then found StepChange and saw that they could help implement a plan which would leave me debt free in the near future. I didn’t want to speak on the phone so I completed a budget online which was easy and provided creditors details. StepChange then contacted everyone for me and agreed the plan. I feel like I am actually paying off debts now and can see balances going down which is a weight lifted for me Reviewed on: 23rd May 2025

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