Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Brilliant

Excellent customer service and extremely helpful Reviewed on: 6th May 2026

Brilliant and very helpful and understanding

Brilliant and very helpful and understanding Reviewed on: 6th May 2026

I turned to StepChange at an incredibly difficult ti...

I turned to StepChange at an incredibly difficult time in my life, and I’m so grateful that I did. From the very start, the lady I spoke to was clear, patient, and genuinely kind in explaining what would happen next. She made everything feel manageable when I was feeling completely overwhelmed. Straight away, I felt a sense of relief, and for the first time in a while, I felt hopeful. Reaching out was the best decision I could have made, and I’m so thankful for the support I received. Reviewed on: 6th May 2026

From initial enquiry to final solution each step was...

From initial enquiry to final solution each step was explained politely in simple terms. No question asked was too much trouble. Reviewed on: 6th May 2026

Excellent

Excellent customer service, this has changed my life Reviewed on: 6th May 2026

So easy to set up and staff very helpful and it has...

So easy to set up and staff very helpful and it has taken a great weight off my mind with my credit card debt. Reviewed on: 6th May 2026

StepChange gave me a clear plan

StepChange have been brilliant and now I can see a clear path to be debt free ! Excellent communication from day one. Reviewed on: 6th May 2026

Stepchange have been amazing,they don't judge and ha...

Stepchange have been amazing,they don't judge and have really helped me to budget to pay off my creditors ,with an affordable budget worked out they do all the hard work on your behalf and sort regular affordable payments to pay off your debts . without stepchange's help and advice I dread to think how I would have managed ,my debts are coming down and there's light at the end of the tunnel.Please if your are having problems with debt get in touch with them ,it will give you peace of mind and you'll sleep better without the constant worry. Reviewed on: 6th May 2026

Stepchange have helped my mental health as I was str...

Stepchange have helped my mental health as I was struggling with payments and really worrying . They have been so helpful in helping me get my life back. I am now in a more positive place and my debts are being cleared at my affordability. Reviewed on: 6th May 2026

nd them to be very helpful and understanding I fe...

Found them to be very helpful and understanding I felt that a big weight had been lifted off my shoulders. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub