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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18682)

This is the second time I have used the company prev...

5
This is the second time I have used the company previously when it was known as CCCS always had an excellent service very understanding and non judgemental plus now it can be done on line never had any problems satisfied customer would highly recommend to everyone experiencing debt problems and would always tell friends and family to use StepChange. Reviewed on: 6th May 2026
Lynn C's avatar
Lynn C

Fabulous service

5
Very good experience very much informative Reviewed on: 6th May 2026
Safara z's avatar
Safara z

Stepchange are brilliant

5
Stepchange are brilliant, They help you every step of the way and go through your debt options, Reviewed on: 6th May 2026
Paul W's avatar
Paul W

Debt management

5
They took the worry out of being in debt,managing my creditors and alleviating the worries that come with it Reviewed on: 6th May 2026
Geoffrey d's avatar
Geoffrey d

light at end of tunnel

5
very helpful, can see light at end of tunnel, b debt free by nov 2026, cant wait Reviewed on: 6th May 2026
nicola.gormley2@btinternet.com's avatar
[email protected]

Simply outstanding in every way ..

5
Amazing charity and people also, I struggle with any sort of forms and gathering info, but they made it all manageable with out stress Made my financial life manager again can thank them enough Reviewed on: 6th May 2026
Richy 's avatar
Richy

A Supportive Lifeline in a Stressful Time

5
My situation was complicated and overwhelming, but the staff at Step Change were patient and incredibly supportive throughout. The online application was clear, simple, and easy to navigate. Their reassurance and understanding made a real difference, guiding me confidently through every step of the process. Reviewed on: 6th May 2026
Carl W's avatar
Carl W

StepChange made a difficult time for me much easier...

5
StepChange made a difficult time for me much easier by dealing with the admin and knowing what they were doing and doing it well and kindly and professionally. Thank goodness for you guys, highly recommended! Reviewed on: 6th May 2026
Chris H's avatar
Chris H

Amazing experience.

5
Amazing experience. O recommend everyone who needs help and cannot cope anymore . Reviewed on: 6th May 2026
Donata B's avatar
Donata B

Debt due to stalker .

5
I dated a person turned out to be a stalker i had to leave no furniture etc I had kids thats when I went into debt I bought on credit I couldnt afford now for years I have been paying back what I owe at a rate I can afford kind regards Reviewed on: 6th May 2026
Ck's avatar
Ck

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