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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

My business failed (through no fault) and step chang...

My business failed (through no fault) and step change were there to give me shelter from the deluge of demands and threats that I received. I don't think that mentally I would have made it out of the other side without them. Reviewed on: 23rd May 2025

Best thing I ever did out of debt for the 1st time i...

Best thing I ever did out of debt for the 1st time in years easy to do and staff so helpful recommend step change to anyone Reviewed on: 23rd May 2025

Undoubtedly, the best help available.

I was literally suicidal at times until I discovered step change who basically took charge of everything for me all in one affordable monthly payment meaning I didn’t have to have pretty much any contact with any of my creditors/debters. I pay a direct debit each month to StepChange who distribute it amongst all my outstanding debt and I don’t have to deal with anyone except them. I have had a month or 2 in the past 3 years where I couldn’t pay for that specific month so they paused my direct debit and I didn’t hear from any of my creditors and resumed as normal the following month after being told to inform my creditors but also ignore correspondence as it would be sorted, which it was by the wonderful people that work for StepChange. I can’t thank you all enough ever. Reviewed on: 23rd May 2025

I cannot thank Step Change enough

Unbelievable how the stress I was under before going to Step Change disappeared. Reviewed on: 23rd May 2025

Polite honest considerate, such a relief.

Polite honest considerate, such a relief. Great help. Stress so much lower. Thanks Reviewed on: 23rd May 2025

Staff where very helpful and sympathetic

Staff where very helpful and sympathetic Reviewed on: 23rd May 2025

Step Change - thorough, efficient and professional.

Step Change took time to really understand my situation which was getting a bit desperate. They were thorough ilwith my budget assessment and development. We arrived at a good outcome, which I was/a very pleased with. The plan is scheduled for review in 12 months. Reviewed on: 23rd May 2025

Been amazing help to me.

Been amazing help to me. Cannot fault the helpful serbice Reviewed on: 23rd May 2025

from suicidal thoughts to relief all the way through...

from suicidal thoughts to relief all the way through to present day Reviewed on: 23rd May 2025

Always talked me through everything and explained cl...

Always talked me through everything and explained clearly and overall nice people to deal with Reviewed on: 23rd May 2025

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