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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Very helpful took charge of my payments to the credi...

Very helpful took charge of my payments to the creditors advised me well and generally very helpful and professional Reviewed on: 6th May 2026

Very helpful, guided very well and they will listen...

Very helpful, guided very well and they will listen to what you are going through ,thank you Reviewed on: 6th May 2026

Contented

Right from the beginning, I was treated with the utmost respect, and put on the right path to putting my finances in order. Life is now content, and under control. Reviewed on: 6th May 2026

Very friendly team have a good listening skills

Very friendly team have a good listening skills Reviewed on: 6th May 2026

Easy to contact, very professional and helpful

Easy to contact, very professional and helpful Reviewed on: 6th May 2026

Very good service

No problems never had an issue. Very happy Reviewed on: 6th May 2026

They help you sort out your finances, they are easy...

They help you sort out your finances, they are easy to get in touch with. Your can easily update your finances, they never put pressure on you they just want to help Reviewed on: 6th May 2026

Very easy

It was very easy there was no hassle to get things done it was all completed at my pace and reassurance all the way Reviewed on: 6th May 2026

Despite having to wait sometimes for a adviser, once...

Despite having to wait sometimes for a adviser, once they are there they know what to tell me about my debts Reviewed on: 6th May 2026

Stepchange saved my life.

Stepchange saved my life. Years of bad choices and a lack of financial expertise led me to Stepchange, and im glad I did. They worked out what I needed to pay and arranged everything for me with my lenders. Still paying but everything is manageable and still able to live my life. Thank you. Reviewed on: 6th May 2026

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