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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

You’ve changed my life around thank you so much Step...

You’ve changed my life around thank you so much Stepchange. Reviewed on: 29th May 2026

Very professional and non-judgemental service.

Very professional and non-judgemental service. Easy to navigate online systems. Reviewed on: 29th May 2026

helped when I was in a very difficult situa...

You have helped when I was in a very difficult situation. I only wish I had approached you earlier you are always there to for help and advice re my debts and communication with my creditors. Reviewed on: 29th May 2026

Your life is important

It has good experience that your debt is not the worst Reviewed on: 29th May 2026

Always very understanding and have the knowledge and...

Always very understanding and have the knowledge and experience to guide you in the right direction. Reviewed on: 29th May 2026

when in fear of losing our home - i chose stepchange...

when in fear of losing our home - i chose stepchange ( recommended by CAB ) you have always been supportive , helpful and realistic. and calmed the financial storms brewing. Thank you Reviewed on: 29th May 2026

Very helpful service highly recommend

Very helpful service highly recommend Reviewed on: 29th May 2026

Debt advice

Step change helped me manage to pay my credit card in an affordable manner. Reviewed on: 29th May 2026

Have been so helpful.

Have been so helpful.from the get go, I struggled with communication because of my mental health, they were extremely kind, and considerate, they took time to explain things to me as I struggled to take in information, since there help I've maintained a healthy balance with my finances, not having to worry about how I was going to eat or pay my bills. I can't thank them enough for the help I have recieved Reviewed on: 29th May 2026

Best thing i ever did!

I was so worried ringing them but they were so supportive and understanding, no judgement at all. They explained everything to me and helped me to make my plan. It's all online so you can check and do reviews on your account rather than ring. You get reminders to review so you really don't have to worry about anything. Don't put it off, ring them today! Reviewed on: 29th May 2026

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