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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

I couldn’t be more grateful and thankful that Step c...

I couldn’t be more grateful and thankful that Step change exists . When your back is against the wall financially Step change and nationwide were the ONLY ones that offered a pathway I could manage. Step change literally changed a situation of confusion and being overwhelmed whilst working full time ! They created a financial plan and walked me through the process. Reviewed on: 29th May 2026

Angel's helping hand in form of Stepchange.

We have been availing Services n support from Stepchange for last 12+ years. We had joint debts of about 50k plus. This was due to we didn't managein our budget.Due to its support in guidence , managing with creditors we are fortunate to leave dignified life. Had we not been with Stepchange , we can not imagine what miserable life we might had to suffer. We can not express in words hove much we are thankful for its guidance n moral support. Reviewed on: 28th May 2026

The help I needed.

Finding myself in too a position of losing my steps financially, I found my way out with the help of StepChange. Thanks!!! Reviewed on: 28th May 2026

Extremely helpful debt advice

Step Change, were extremely helpful and very patient and understanding with me when I went to them for debt advice. They helped me work out my budget leaving an affordable amount left for me to split between all my non priority debts. Which I'm hoping to be debt free in a much shorter time than I anticipated. My plan is flexible and easy to adapt and check with an account I have access to. They have always been understanding and helpful when I needed to contact them via the phone. I feel I can move forward now knowing that I have the support I need . Reviewed on: 28th May 2026

It's been amazing every one has been so helpful the...

It's been amazing every one has been so helpful the experience is so good people listen and explain each step of the way Reviewed on: 28th May 2026

Really understanding, passionate about helping peopl...

Really understanding, passionate about helping people that are in difficulty.Saved me. Forever Greatful. Reviewed on: 28th May 2026

Big help with my debt’s & finances

Hi I’ve been on a debt management plan through the assistance of Step Change for 12 years now.They have helped me to control my spending & take hold of my finances. I have since not gotten into any new debts & have steadily been paying off what I am owing. I am very happy to recommend them to anyone who needs help with their finances & debts. With. Gratitude Many thanks JAY Reviewed on: 28th May 2026

Very supportive from the get go!

Very supportive from the start. Given impartial advice and directed to what my best option was. Took a great weight off of my shoulders. Reviewed on: 28th May 2026

Great Service

Great customer service and great advice ,nothing was too much trouble also the advisors do not try to rush you off the phone . Reviewed on: 28th May 2026

Transparency with Step Change has been very helpful...

My experience with Step Change has been very helpful, informative as well as clear and concise. The advice I was also given was helpful as in options of DMP as well as transparency. Reviewed on: 28th May 2026

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