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StepChange: Debt advice reviews

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4.95
Based on 15,228 reviews, last reviewed 6th May 2026
16500% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful right from the start. Very helpful right from the start. Massively turned my sleepless nights worrying into peaceful ones. Couldnt be where i am now without their help. Nea... Read more Reviewed on: 6th May 2026
Theresa T's avatar
Theresa T

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026
May's avatar
May
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (15228)

Excellent service, help and support in a really diff...

5
Excellent service, help and support in a really difficult time Reviewed on: 6th May 2026
Claire 's avatar
Claire

Step change has been excellent with helping me turn...

5
Step change has been excellent with helping me turn an unmanageable debt situation into affordable monthly payments enabling me to get on with my life without the constant worry about my debts. Thank you Step Change Reviewed on: 6th May 2026
Matthew G's avatar
Matthew G

I have received great support from StepChange regard...

5
I have received great support from StepChange regarding my debt. With their support I am relaxed. Good customer services. Reviewed on: 6th May 2026
Rose 's avatar
Rose

Me and my husband fell on hard times.

5
Me and my husband fell on hard times when my husband become really ill and he was no longer able to work and I needed to be his career. We couldn’t afford to pay all our bills at the price they were at and Stepchange was our last resort. They help save us & we can now manage our payments each month thanks to Stepchange. Reviewed on: 6th May 2026
Jayde P's avatar
Jayde P

StepChange helped change my life. Thank you!

5
Before I was hopeless, but with StepChange I was put on the road to becoming debt free and a better life. I didn’t run away from my debts but having everything consolidated down to one payment made things more manageable and less stressful. Thank you! Reviewed on: 6th May 2026
James's avatar
James

My Previous debts are safely being taken care of

5
Total recommend Stepchange, the set can be a bit tiresome, but well worth it as no one is chasing after me for money, and i CAN EASILY MANGAGE THE DEBTS ONLINE AS WELL Reviewed on: 6th May 2026
david h's avatar
david h

Very friendly and very helpful.

5
Very friendly and very helpful. They will help you with your debts. Reviewed on: 6th May 2026
Michael Papa's avatar
Michael Papa

Once I started a Debt Management Plan (DMP), they to...

5
Once I started a Debt Management Plan (DMP), they took over the communication with my creditors. The stressful phone calls and letters finally stopped, which gave me back my peace of mind. Reviewed on: 6th May 2026
Catia M's avatar
Catia M

Very helpful

4
Each time I do a review of my finances, they are very helpful and support me in working out an affordable budget Reviewed on: 6th May 2026
Gem G's avatar
Gem G

Amazing company

5
The team at step change have been so helpful and understanding at such a stressful point in my life. They have made such a difference financially to me and given me the chance to breathe again. Reviewed on: 6th May 2026
SB's avatar
SB

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