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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Saved me

Saved me when i felt at my lowest with no where to turn. Great advice. Sorted my credit card payments into affordable payments, so helped me get my life back on track. Will be forever grateful. Reviewed on: 28th May 2026

I was in bad debt, collectors calling daily.

I was in bad debt, collectors calling daily, threatening to come to my house. Due to unforeseen illness I had no idea what life was going to be like if I wasn't working. I googled help with debt and I found these kind loving people. I pay £5 to all my debtors as that's what I can afford at the moment. If suddenly life changes I will be more and happy to pay off my debts. In the meantime this company has helped me so very much. No more crying or anxiety. Please if you have not done so yet .... Please use this kind and understanding company. Reviewed on: 28th May 2026

Debt management...

They help me when I could not think how to pay my debit I was feeling low and I thought they was no way out of it but I got in touch with stepchage and they sorted every think out for me now my life is back on track thank you stepchage I would not what do if it was not for you Reviewed on: 28th May 2026

Great support

The application process is simple and the support they give makes a huge difference to take off financial pressure during difficult times. Creditors respond really well to them as well and accept payment plan without pushing you in more issues. Reviewed on: 28th May 2026

Helped me massively when going through a very diffic...

Helped me massively when going through a very difficult and stressful time in my life, they wrote to all my creditors and dealt with communication, easy set up payment plan Reviewed on: 28th May 2026

Great service

Great and professional service all round Reviewed on: 28th May 2026

Great company

Brilliant service, very informative and helping me sort out my debts. Reviewed on: 28th May 2026

Excellent service lynda45

Excellent service had my review and al was sorted out ! Reviewed on: 28th May 2026

Step Change saved me

I was at a very low point, I gad contacted companies that helped with debt management but wanted to charge high fees. A friend of mine had heard about Step Change from a radio advert and told me about them. I feel like Step Change saved my life. I was at an extremely low point and felt I had very little options. Step Change gave me a positive way to address my situation and didn’t end up costing me extra money, that I didn’t have to spare. Thank you Reviewed on: 28th May 2026

Step change helped me when I had financial difficult...

Step change helped me when I had financial difficulties. They were calm emphatic, supportive. They set up a monthly payment plan for me.it was a huge relief. Reviewed on: 28th May 2026

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