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StepChange: Debt advice reviews

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4.95
Based on 15,605 reviews, last reviewed 6th May 2026
28700% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

So helpful When I was at my lowest and didn't know where to turn they helped me so much. They didn't judge me and helped me every step of the way. I would defini... Read more Reviewed on: 6th May 2026
Cos's avatar
Cos

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15605)

Amazing people

5
The team are fair, professional and show they care. They make you feel better when you’re feeling low. Also they help as much as they can. Reviewed on: 6th May 2026
Toni michelle's avatar
Toni michelle

Debt help

5
I thought I was never going to see myself out of debt but I took that first step and got help and not looked back. They gave me help structured a repayment plan and gave me the confidence to get my life back on track Reviewed on: 6th May 2026
Paul b's avatar
Paul b

Don’t think twice please use their help

5
I have had the help from this company for many years and they’re brilliant. Will listen and advice accordingly. They have really helped my situation . Reviewed on: 6th May 2026
Helen's avatar
Helen

I was at my wits end with money worries.

5
I was at my wits end with money worries. A friend recommended stepchange and I've been stress free ever since. I now pay one affordable monthly payment . Customer service is excellent. Always ready to listen without judgement. I'm getting closer to being debt free with Stepchange help and support Reviewed on: 6th May 2026
Gillian L's avatar
Gillian L

I don’t know how we would’ve coped without StepChange.

5
I don’t know how we would’ve coped without StepChange. They’ve been so helpful and non judgmental. We fell upon difficult times due to sickness. I do wish we had gone to them a long time ago. We would’ve have debt under control so much sooner. Reviewed on: 6th May 2026
Sarah Bolton's avatar
Sarah Bolton

My experience has been a very positive one.

5
My experience has been a very positive one. It is brilliant that you no longer have to carry the weight of debt on your shoulders. They were recommended to me and I have never looked back. Lift the phone, ring them and off load your worry and sleepless nights. Stepchange do everything for you and work out a plan that suits you and also your debtors. This has changed my life for the better.. I can put my hand on my heart and tell you it is so easy to do. No judgement on their part, they just get to work for you. Don't be afraid, just take the chance and phone them. Please, for Peace of Mind. Reviewed on: 6th May 2026
Enigma's avatar
Enigma

Was in a lot of debt and spoke to the friendly profe...

5
Was in a lot of debt and spoke to the friendly professional adviser and she help me through everything made it really easy very happy with the service Reviewed on: 6th May 2026
C J's avatar
C J

Absolutely brilliant service, compassionate and unde...

5
Absolutely brilliant service, compassionate and understanding advice and help through very difficult times during and after the COVID financial meltdown. Reviewed on: 6th May 2026
CJ's avatar
CJ

Step Change took me from Darkness to light and hope....

5
I came to Step Change as I had money debt problems that caused me to have suicidal thoughts as I was in a real dark place, since I contacted Step Change they were very kind caring and supportive, taking me into a lighter atmosphere sigh hope that there was a way out of my situation. Reviewed on: 6th May 2026
Peter Harper's avatar
Peter Harper

Help is at hand

5
When I first contacted Step Change I was feeling overwhelmed and extremely anxious. They talked through all of my options and offered reassurance. Step Change were great in helping to work out a budget and an affordable repayment plan. Reviewed on: 6th May 2026
Gabriella L's avatar
Gabriella L

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