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StepChange: Debt advice reviews

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4.95
Based on 15,731 reviews, last reviewed 6th May 2026
32833% increase in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Stepchange has turned my life around Stepchange has turned my life around and released me of my financial shadow that surrounded me. It’s been difficult to have such a limited amount of m... Read more Reviewed on: 6th May 2026
Lizzie P's avatar
Lizzie P

Latest lowest rating:

1

Awful, slow and incompetent. Impossible to contact (over an hour wait or they just cut you off), and get basic information wrong even when provided multiple times and multiple way... Read more Reviewed on: 6th May 2026
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Unhappy customer
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15731)

Life savers

5
Life savers when I thought there was no help out there. Reviewed on: 6th May 2026
Nicky 's avatar
Nicky

DMP with Stepchange - excellent service and aftercare

5
Entered a Debt Management Plan via Stepchange after drowning in loans and credit cards. They gave me a way out, and a manageable plan based on my salary, that meant bills were covered, and I also had enough of a buffer left to cover other things. It was quick, easy, the people were really friendly and supportive. After care has also bee fantastic. I would recommend them for anyone and don't be afraid to approach them, or go via their online registration and budgeting tool. They have taken all the pressure away, and letters from creditors have stopped coming now except annual statements. Reviewed on: 6th May 2026
Matthew's avatar
Matthew

Lifesaving company.

5
Saved my life literally, no more constantly waking in the night thinking how can I pay this creditor and that one as not enough money coming in, now step change pay my direct debit straight to creditors no more worrying for me. Reviewed on: 6th May 2026
Sue's avatar
Sue

Absolute gems!

5
Absolute gems! From signing up over three years ago to present day, they have always been there at the end of the phone or email away to offer advice and help and support. Reviewed on: 6th May 2026
Dave Jones's avatar
Dave Jones

Couldn't be happier with their service and customer...

5
Couldn't be happier with their service and customer care. They have been very helpful when I lost my job due to RA, and helped me restructure my debts so I could keep paying them off. Reviewed on: 6th May 2026
Mark's avatar
Mark

From start to finish StepChange have been outstandin...

5
From start to finish StepChange have been outstanding in understanding my situation and sorting a payment plan out I only wish I had approached them earlier and it would have stopped all the stress I put myself through Don’t hesitate even if you are nervous like I was it’s just such a relief to have someone understand and help . Highly recommend StepChange . Reviewed on: 6th May 2026
Suzanne S's avatar
Suzanne S

Step Change Is Free, Easy, Informative

5
Any one in financial difficulty should contact Step Change. It is free, knowledgeable and so easy. They consolidate your debts and give you one payment. On their end they contact your debtors and tell them to contact Step Change in future. If you receive any further letters from then you contact Step Change. I also was told that one debt were sending debt recovery teams to my home and Step Change helped to avoid that happening. As I said it is completely free and easy to do. It takes time to pay off the debts but I’m only paying the debt. Step Change stopped the debt being increased with interest. I would’t go with anyone else. Reviewed on: 6th May 2026
Raven's avatar
Raven

I was sinking in a sea of debt ,...

5
Before I chose to resolve my debts with Stepchange, I felt like I was sinking in a sea of debt. Also, people seem to have a problem with the word “debt” , it’s almost like you’ve committed a crime. However, it is not like that at all with Stepchange, you’re not single out, you don’t feel stigmatised, you’re just provided the help you need to straighten up your finances. It’s easy to get started , just a click away, it can all be done online. My anxiety has reduced so much around money since being with Stepchange. Reviewed on: 6th May 2026
CRB's avatar
CRB

Supportive, clear and tailored to my situation

5
StepChange helped me through a very challenging time with professionalism, clarity and genuine care. They explained everything in a way that was easy to understand and worked with me to find a solution that suited my situation. I always felt supported and respected, and I still feel that ongoing support today. It has made a real difference to my confidence and peace of mind. Reviewed on: 6th May 2026
Olga Siekierska's avatar
Olga Siekierska

From day one Step Change have been there every step...

5
From day one Step Change have been there every step of the way. They walked me through all options available to us and we selected one that worked for us. If I have any questions they are always there, either in the end of the phone or by e-mail. Reviewed on: 6th May 2026
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