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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14669 reviews)

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4.95

Based on 14,669 reviews, last reviewed 27th Jun 2025

168200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are very friendly understanding. They are very friendly understanding. Professional and Polite Reviewed on: 27th June 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14669)

Step change are fantastic, they really helped me get...

Step change are fantastic, they really helped me get out of a financial hole and heir service is always top class! Reviewed on: 7th June 2025

Amazing charity

Stepchange were so helpful at a time when I was in a really bad place with debts, addiction and my mental health. They put me on the first steps to getting my problems sorted when I thought it was all a hopeless situation. I am finally getting my debts repaid thanks to the help and understanding from Stepchange. Can’t thank them enough. Reviewed on: 7th June 2025

StepChange has given me peace of mind by consolidati...

StepChange has given me peace of mind by consolidating my debts into one simple payment. They set up a direct debit for me without any fees, unlike many other companies that take advantage of people trying to become debt-free. My only complaint is that it's not easy to get in touch with them directly, which is understandable given how busy they must be. Reviewed on: 6th June 2025

An easy and beneficial process

I have had a rough few years which has lead to spiralling debt becoming unmanageable. The StepChange process made everything seem manageable. The process to set up a DMP was very clear, I've not had to phone e anyone which is a plus and the plan has gone well so far. An added bonus is that they don't charge for the service as a lot of dodgy companies will attempt. Reviewed on: 6th June 2025

Very easy to set up and the payments are affordable.

Very easy to set up and the payments are affordable. Reviewed on: 6th June 2025

Excellent service and very non judgemental, took the...

Excellent service and very non judgemental, took the worry out of things, very easy website to track your outstanding balances Reviewed on: 6th June 2025

excellent service,always helpful

excellent service,always helpful Reviewed on: 6th June 2025

StepChange Helped So Much.

StepChange was very good at making me feel that I wasn't alone, and that I would be able to cope with my debts. It was such a relief to speak to people who didn't make me feel a complete failure. I am sure that, with the help of StepChange I will finally be able to sort myself out. Reviewed on: 6th June 2025

Excellent customer service provided

Excellent customer service provided Reviewed on: 6th June 2025

Great help and very useful advice

Great help and very useful advice Reviewed on: 6th June 2025

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