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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very helpful and reassuring when I needed help they...

Very helpful and reassuring when I needed help they were there helping me get sorted and most of all free from worry. Would highly recommend their advice and experience . Reviewed on: 6th May 2026

Great company, do everything for you.

Great company, do everything for you. Help alwats at hand they are quite simply the best Reviewed on: 6th May 2026

Great customer service with professional down to ea...

Great customer service with professional down to earth staff. Very polite and compassionate. Reviewed on: 6th May 2026

Stepchange is Briilliant.

Stepchange have helped me sort out the Finances. It is a great deal better having Someone else help to get me back on track. Reviewed on: 6th May 2026

Well worth a visit.

Very helpful and got my finances back on track. Reviewed on: 6th May 2026

Very helpful in sorting out my debts

Very helpful in sorting out my debts Reviewed on: 6th May 2026

Great Organisation

So helpful and understanding to your circumstances, so empathetic and caring. Reviewed on: 6th May 2026

Got in touch with step change when I was at rock bot...

Got in touch with step change when I was at rock bottom, they sorted all my debts out and arranged an agreement with my creditors which I could afford, nearly coming to the end of the agreement and it has been totally stress free. Reviewed on: 6th May 2026

No need to worry with Step Change Charity

Step change have helped me get on top of my debt without the need of worry. I would highly recommend these professionals. Reviewed on: 6th May 2026

Vanny salvinu

Very professional people nice to talk with and very knowledgeable and understanding and exceptional helpful Reviewed on: 6th May 2026

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