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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful in sorting out my debts

Very helpful in sorting out my debts Reviewed on: 6th May 2026

Great Organisation

So helpful and understanding to your circumstances, so empathetic and caring. Reviewed on: 6th May 2026

Got in touch with step change when I was at rock bot...

Got in touch with step change when I was at rock bottom, they sorted all my debts out and arranged an agreement with my creditors which I could afford, nearly coming to the end of the agreement and it has been totally stress free. Reviewed on: 6th May 2026

No need to worry with Step Change Charity

Step change have helped me get on top of my debt without the need of worry. I would highly recommend these professionals. Reviewed on: 6th May 2026

Vanny salvinu

Very professional people nice to talk with and very knowledgeable and understanding and exceptional helpful Reviewed on: 6th May 2026

A lifeline organisation

This organisation has been crucial in helping me forward from a very bad situation. Reviewed on: 6th May 2026

StepChange help me turn things around

StepChange help me so much. I was able to pay off my debts in a way that would allow me still to live and not worry about debt collectors coming to my door. So helpful and understanding. Reviewed on: 6th May 2026

So glad I found them

I had recently separated from my husband and was left with a large amount of debt, I felt like I was drowning. Then I found Step change and they advised and helped me create an affordable plan to pay off my debts, they deal with all communications with my creditors and it feels like a weight has been lifted off my shoulders, I would recommend them to anyone with debt issues. Reviewed on: 6th May 2026

I found been in debt a very depressing and confusing...

I found been in debt a very depressing and confusing experience, you look at different options to help but most companies are just wanting you to take out loans to ",clear your debts" with just one payment but reading the small print you are paying astronomical amounts of interest, In reality not a good option, this is where stepchange is different and unique, they offer a realistic solution and you aren't getting in more debt, from the first email or phone call they are helping you, advising the best options and solutions for your personal circumstances, a brilliant service, friendly, reassuring and extremely knowledgeable, don't delay speak with stepchange now and rest easy you are in safe hands Reviewed on: 6th May 2026

Professional and supportive service

Professional and supportive service from the customer advisors, followed by advice and how the process worked with a debt advisor. This was very reassuring, as I had spent months worrying over my debts. Reviewed on: 6th May 2026

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