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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A valuable service, where you feel very supported...

A valuable service, where you feel very supported and safe. The staff are very understanding and help you every step of the way. Reviewed on: 26th May 2025

I was struggling to keep up with everyday living cos...

I was struggling to keep up with everyday living costs, I turned to StepChange and the personal plan that they created helped me to focus on the things that I could do to help myself me and it helped to kick start my finances Reviewed on: 26th May 2025

Step Change helped stop my spiralling debtts get out...

Step Change helped stop my spiralling debts get out of control. Now under a manageable monthly payment. Trustworthy and easy online system too. Reviewed on: 26th May 2025

Super experience, and helpful service.

Super experience, and helpful service. Reviewed on: 26th May 2025

Good liaison with creditors.

Good liaison with creditors.. It would have been better if I could have used my original bank account. Reviewed on: 26th May 2025

Changed my life

Changed my life they do not judge your situation just find thr best way to help you Reviewed on: 26th May 2025

One of the best services I’ve ever know

I’ve known about step change for many years I used to sign post YMCA Residents to them for help over ten years they have helped so many people help change their lives financially helping take back their control of living debt free .I my self have use their sevices helping through a very tough patch in my life .I can truely recommend them together with their love and understanding of your situation without any judgment ,,they really are one of the best today ?May God bless them moving forward .Terry Reviewed on: 26th May 2025

Really helpful, huge relief.

Really helpful, huge relief. No judgement Reviewed on: 26th May 2025

Calling StepChange was the best decision I ever made.

Calling StepChange was the best decision I ever made. Reviewed on: 26th May 2025

Best choice I made

In a year of being on a DMP with step change I’m in a much better position and feel like I’m finally in control of my debts. Would highly recommend to anyone who is struggling, the customer service has been beyond anything I expected everyone I have spoken to has been understanding and supportive and have helped take away the feeling of being ashamed. Reviewed on: 26th May 2025

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