Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great help

It was easy with great communication which changed my life. Reviewed on: 6th May 2026

Fantastic service and support

I was suddenly out of work for longer than expected, and I could not afford to pay my creditor's. The financial adviser at Maggie’s told me to contact Step Change. The advice and service have been excellent. Within a week I had a plan up.and running. I cannot speak highly enough of the team. Reviewed on: 6th May 2026

Helped me so much when I was overwhelmed with my debts.

Helped me so much when I was overwhelmed with my debts. Everything was quick and easy to sort out. Website is easy to use and you xan view your progress anytime. Reviewed on: 6th May 2026

They are very understanding , excellent in customer...

They are very understanding , excellent in customer service . They are very knowledgeable in their business so they will make sure that you get the best possible service possible from them. Glad my friend told me about them. Reviewed on: 6th May 2026

Very good experience, peace of mind , trusted company.

Very good experience, peace of mind , trusted company. Thank you Step Change. Reviewed on: 6th May 2026

Been with stepchange for several years had major iss...

Been with stepchange for several years had major issues before joining them was heavily in debt due to myself and my wife both being made redundant at same time stepchange help us set up a payment plan communicate with our creditors and help us set things in place to try and pay what we owed off bit by bit Reviewed on: 6th May 2026

Very helpful

They helped me so much & love that u can review to see how your doing. Reviewed on: 6th May 2026

Support and Professionalism

Staff have always been helpful, knowledgable and understanding, giving sound advice too. Reviewed on: 6th May 2026

Brilliant

I have been with Stepchange a long time now. They have helped me sort my finances during a difficult time. They made me feel I was not a failure. Stepchange have always been in regular contact, explaining situations step by step and keeping me updated with any changes. I would 100% recommend them to help with debt. Reviewed on: 6th May 2026

I spent so much time trying to sort my debt , paying...

I spent so much time trying to sort my debt , paying so much money on interest . I was worried all the time until I contacted step change. They literally changed my life and now I am able to keep up with realistic payments and clear my debts without worry. I would highly recommend anyone that is struggling to contact step change.. it truly will change your life. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub