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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helped me so much when I was overwhelmed with my debts.

Helped me so much when I was overwhelmed with my debts. Everything was quick and easy to sort out. Website is easy to use and you xan view your progress anytime. Reviewed on: 6th May 2026

They are very understanding , excellent in customer...

They are very understanding , excellent in customer service . They are very knowledgeable in their business so they will make sure that you get the best possible service possible from them. Glad my friend told me about them. Reviewed on: 6th May 2026

Very good experience, peace of mind , trusted company.

Very good experience, peace of mind , trusted company. Thank you Step Change. Reviewed on: 6th May 2026

Been with stepchange for several years had major iss...

Been with stepchange for several years had major issues before joining them was heavily in debt due to myself and my wife both being made redundant at same time stepchange help us set up a payment plan communicate with our creditors and help us set things in place to try and pay what we owed off bit by bit Reviewed on: 6th May 2026

Very helpful

They helped me so much & love that u can review to see how your doing. Reviewed on: 6th May 2026

Support and Professionalism

Staff have always been helpful, knowledgable and understanding, giving sound advice too. Reviewed on: 6th May 2026

Brilliant

I have been with Stepchange a long time now. They have helped me sort my finances during a difficult time. They made me feel I was not a failure. Stepchange have always been in regular contact, explaining situations step by step and keeping me updated with any changes. I would 100% recommend them to help with debt. Reviewed on: 6th May 2026

I spent so much time trying to sort my debt , paying...

I spent so much time trying to sort my debt , paying so much money on interest . I was worried all the time until I contacted step change. They literally changed my life and now I am able to keep up with realistic payments and clear my debts without worry. I would highly recommend anyone that is struggling to contact step change.. it truly will change your life. Reviewed on: 6th May 2026

First hand advice and ongoing support have been amaz...

First hand advice and ongoing support have been amazing, not sure where I would be now without them Reviewed on: 6th May 2026

I would be in a lot trouble if it wasn't for stepcha...

I would be in a lot trouble if it wasn't for stepchange they look after you from the word go thanks Reviewed on: 6th May 2026

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