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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

very professional helpful when phoning in with a pr...

very professional helpful when phoning in with a problem Reviewed on: 29th May 2026

You’ve changed my life around thank you so much Step...

You’ve changed my life around thank you so much Stepchange. Reviewed on: 29th May 2026

Very professional and non-judgemental service.

Very professional and non-judgemental service. Easy to navigate online systems. Reviewed on: 29th May 2026

helped when I was in a very difficult situa...

You have helped when I was in a very difficult situation. I only wish I had approached you earlier you are always there to for help and advice re my debts and communication with my creditors. Reviewed on: 29th May 2026

Your life is important

It has good experience that your debt is not the worst Reviewed on: 29th May 2026

Always very understanding and have the knowledge and...

Always very understanding and have the knowledge and experience to guide you in the right direction. Reviewed on: 29th May 2026

when in fear of losing our home - i chose stepchange...

when in fear of losing our home - i chose stepchange ( recommended by CAB ) you have always been supportive , helpful and realistic. and calmed the financial storms brewing. Thank you Reviewed on: 29th May 2026

Very helpful service highly recommend

Very helpful service highly recommend Reviewed on: 29th May 2026

Debt advice

Step change helped me manage to pay my credit card in an affordable manner. Reviewed on: 29th May 2026

Have been so helpful.

Have been so helpful.from the get go, I struggled with communication because of my mental health, they were extremely kind, and considerate, they took time to explain things to me as I struggled to take in information, since there help I've maintained a healthy balance with my finances, not having to worry about how I was going to eat or pay my bills. I can't thank them enough for the help I have recieved Reviewed on: 29th May 2026

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