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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Good helpful service

Difficult to speak to anyone as lines away got a lengthy queue so I email but they don’t respond for about a week but you get used to it Reviewed on: 6th May 2026

StepChange support. ...

Since I first contacted StepChange I have had nothing but excellent service off them. Any concerns I've had have been dealt with quickly. This gives me 'piece of mind' with what is a difficult situation. Reviewed on: 6th May 2026

StepChange Changed my life

I have been with StepChange for just over 3 years. They have helped me immensely & I would hate to think where I would be without them, especially as my only income is my State pension Reviewed on: 6th May 2026

A weight has been lifted

Great I've been with them for awhile (had debt with ex husband) my own fault. But step change have been great. From understanding how it works what I owe, what I can afford. And keeping me updated Reviewed on: 6th May 2026

Total piece of mind great help

Total piece of mind great help financially getting back on track Reviewed on: 6th May 2026

Excellent help

Consolidated all debts which i could not have done on my own Reviewed on: 6th May 2026

They were so understanding and never judged me very...

They were so understanding and never judged me very easy to talk too Reviewed on: 6th May 2026

I had such stress but they eased all of that and dea...

I had such stress but they eased all of that and dealt with my creditors. I’m now two payments away from being debt free and it feels amazing. Reviewed on: 6th May 2026

Very Knowledgeable and Supportive Service

I found Step Change to be knowledgable and supportive. They clearly knew the kinds of circumstances I was facing familiar and were able to suggest appropriate strategies for me. Reviewed on: 6th May 2026

Clear, professional debt advice

The online assessment tool was very easy to use, and the follow-up advice was tailored specifically to my situation. They helped me set up a Debt Management Plan that actually works for my income. The process was straightforward, and the communication throughout has been excellent. Reviewed on: 6th May 2026

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