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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Peace of mind

We have cleared our debt and Step change helped us all the way with advice and changing our payments to fit our budget. Also the staff are really friendly and helpful. Reviewed on: 6th May 2026

They are very helpful they take the stress away

They are very helpful they take the stress away Reviewed on: 6th May 2026

They were thorough, caring, explained everything well.

They were thorough, caring, explained everything well, and negotiated a very good deal with all my creditors and came up with a realistic repayment plan which has enabled me to have enough money to live on while repaying my debts Reviewed on: 6th May 2026

StepChange UK provided excellent support.

StepChange UK provided excellent support. The staff were kind, understanding, and professional, making a difficult situation much easier to manage. I felt listened to and well advised throughout. I’d highly recommend their service. Reviewed on: 6th May 2026

This service is a lifesaver I would definitely recom...

This service is a lifesaver I would definitely recommend anyone who’s struggling with debt to get in touch with Stepchange Reviewed on: 6th May 2026

Very professional service.

Very professional service. They took away the worry and helped me sort out my debt problem Reviewed on: 6th May 2026

StepChange Debt Advice

When I first got in touch with StepChange Debt Advice people, the clearly explained how the could help with my Finacial Situation. They looked at all my paperwork and showed how my situation could be made better without suffering further hardship. They have helped to reduce my debt to a very manageable level. that is almost cleared up now. Reviewed on: 6th May 2026

Found advisers very helpful and good advice

Found advisers very helpful and good advice Reviewed on: 6th May 2026

Excellent service,ALWAYS.

Staff at call centre are ALWAYS polite and helpful... Reviewed on: 6th May 2026

A Real Life Saver

Help sort all of my debt into one affordable monthly payment, a real life saver Reviewed on: 6th May 2026

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