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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18656)

Very helpful caring polite customer service and cons...

5
Very helpful caring polite customer service and consultant Reviewed on: 6th May 2026
Sarfraz Wains's avatar
Sarfraz Wains

Relief on finding stepchange

5
I was so releived when I found stepchange. I was floundering around, not really knowing what I was doing.I know it`s hard to believe but I owed so much on credit cards because I ddn`t realise only paying the minumum amount, is not reducing amount you owe. Reviewed on: 6th May 2026
Maureen Brown's avatar
Maureen Brown

Managed to combine all my debts into one monthly pay...

5
Managed to combine all my debts into one monthly payment which took so much pressure off me. Stepchange have been really great. Helped me so much at one of the most stressful times. They don’t make you feel silly or ashamed for getting into a pickle, they’ve only ever been kind and wanted to help, literally cannot fault them. Reviewed on: 6th May 2026
Amanda t's avatar
Amanda t

Very helpful from start to finish

5
Very helpful from start to finish, great service and great communication when needed help, didn’t feel judged at all Reviewed on: 6th May 2026
JW's avatar
JW

Highly recommend

5
Stepchange are very good, they help you with your debts, I know longer have stress as they put your mind at ease, and talk through what debts you have, best decision I have ever made, highly recommend them. Reviewed on: 6th May 2026
Kim L's avatar
Kim L

Best debt advice service

5
Very helpful,friendly gave best advice,keep me updated and remind me to review budget Reviewed on: 6th May 2026
L Duffield's avatar
L Duffield

Completely changed my mental health in regards to my...

5
Completely changed my mental health in regards to my finances putting me back in control with one payment to Step Change Reviewed on: 6th May 2026
Liam 's avatar
Liam

I felt hopeless with my debts but Stepchange helped...

5
I felt hopeless with my debts but Stepchange helped me to take ownership of them and plot a way forward to become debt free Reviewed on: 6th May 2026
Steve 's avatar
Steve

The DMP allowed reduce my debt from £50k to £36k

5
By 2010, total debt of over £50,000 had resulted due to inventions, securing three of my UK Patents and running around dishonest businessmen in Canada, India, the UK and the USA. Due to my worsening illnesses. I had setup my debt management plan in June 2010 and due to specialist advice of this volunteerism staff with the former management of the public service "StepChange". Due to the the similar expertise of the present staff, I am able to keep on meeting my monthly repayments over the last 16 years out of my limited earned pension and still alive and have been providing for my respectable living in a rented accommodation. Reviewed on: 6th May 2026
Prithvi Datta's avatar
Prithvi Datta

Changed my life.

5
Changed my life. They got me out of a downward spiriting hole and my life is infinitely better for it. Reviewed on: 6th May 2026
Sean's avatar
Sean

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