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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

A life saver.

A life saver. So nice to deal with. Non Judgmental and came up with thye best solution for my needs Reviewed on: 6th May 2026

Great experience always helping hand

Great experience always helping hand Reviewed on: 6th May 2026

Brilliant, understanding and there for you.

From the initial call to the maintenance of my plan, StepChange are outstanding. Kind, calm and understanding - just what you need when you're trying to sort yourself out and may feel really embarrassed. The service not costing is an added bonus as some companies charge a fee to help you which takes money from what you can afford therefore lengthening the plan. It's vital to keep the plan up to date and if you're struggling then be truthful. The hassle from creditors stopped, the relief and safety knowing that everything is taken care of and done properly. Brilliant! Reviewed on: 6th May 2026

Outstanding support, prompt, efficient responses, ex...

Outstanding support, prompt, efficient responses, excellent! Sincere thanks. Reviewed on: 6th May 2026

Fantastic advice

I honestly don't know whether I would be without stepchange, they have been so helpful and made my situation a whole lot easier Reviewed on: 6th May 2026

Respectful

Always helpful at giving solutions to problems always spoken to with respect and understanding Reviewed on: 6th May 2026

Stepchange saved my life

Where do I start? I got into significant debt trying to resolve a health issue in the family. We could not get a diagnosis so we went private and it cost an arm and a leg but I did not care. Maxed out my credit card, got a loan to pay it off and then other loans to pay off the debts and lost a source of income. I then had debts I could not manage well and tried looking for a second job to supplement the income and failed to get one. I was at my wits end and did not know what to do and found StepChange online. Through tears I made an appointment, discussed my options and they helped me every step of the way. Improved my mental health, got me back on my feet and eventually started looking to the future. They saved my life because at a point, I had considered ending it all. Words cannot express how grateful I am for the support I received. Thank you does not cover how grateful I am for their support. Reviewed on: 6th May 2026

I was in a very bad place when my spending got out o...

I was in a very bad place when my spending got out of control, due to several emotional and physical factors occurring at the same time. Spending too much became my therapy and I got into debt,so I turned to Stepchange, having heard that they were good. I was not disappointed. Right from the start they were understanding and so helpful. Basically changed my life. Helped me through everything. They were always just a phone call away which was always answered and someone extremely helpful on the other end instead of constant hassle from banks and credit card companies! They sorted out a monthly payment which I could manage. It hasn’t been easy but it is regularly reviewed and I can see the light at the end of the tunnel. In 2 years time I will be debt free. Reviewed on: 6th May 2026

They helped me consolidate my debt through a stressf...

They helped me consolidate my debt through a stressful period. I’m know on my journey back to financial freedom and with their support it has been very helpful. Reviewed on: 6th May 2026

Superb service

Superb, i am in a substantial amount of debt but after getting in touch with step change it has turned my life around. GIve them a fixed monthly sum and they distribute it out to your lenders fairly. NIt had any hassle. Reviewed on: 6th May 2026

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