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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Exceptional

StepChange helped get my life back on track. I am very grateful for all their support, they have taken the stress and anxiety out of everyday living I’m sorry I didn’t do it sooner and would recommend it to everyone who is struggling with debt Reviewed on: 29th May 2026

I turned to them after a breakdown in my marriage &...

I turned to them after a breakdown in my marriage & having debts I just couldn't afford to pay & was really struggling, stepchange really helped & supported me. Reviewed on: 29th May 2026

Very helpful, understanding.

Very helpful, understanding. Just found staff very polite and listened without judging or any pressure. Reviewed on: 29th May 2026

Very helpful and understanding staff.

Very helpful and understanding staff. Reviewed on: 29th May 2026

StepChange helped

We have had a debt manage plan in place for some time and StepChange has been a godsend in helping us manage our finances better. Whilst we still have some debt it is significantly less than what we had and with their help we have not added to that debt. Reviewed on: 29th May 2026

I was struggle decided to step in that change.

I was struggle decided to step in that change. Then step change that's helpful. I am very pleased and thank you. I had changed my life from stress every day Reviewed on: 29th May 2026

.Help and support when you really need it

When I contacted StepChange I was drowning. I saw no way out of my situation. I was given non judgemental, practical advise. They helped be set up a budget and made me realise there actually was a solution to my financial problem. Contacting StepChange was the best decision I ever made. Wish I had done it sooner instead of trying and failing to sort it out myself.Help and Reviewed on: 29th May 2026

Great advisors and customer service.

Great advisors and customer service. Easy application process. Reviewed on: 29th May 2026

Great company to deal with, customer service great,...

Great company to deal with, customer service great, easy to deal with, helpful attitude. Reviewed on: 29th May 2026

Help provided with kindness and dignity

Everyone has been kind and patient explaining things to me. The tone has always been helpful and non-judgmental Reviewed on: 29th May 2026

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