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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Absolutely brilliant customer service from start to...

Absolutely brilliant customer service from start to finish, expert advice when I was so low in my financial circumstances. I Didn't see a way out but after talking to them they gave me a few options then discussed the best of those options to me. Would highly recommend if you are going through financial difficulties. Also not judgmental at all and put you to ease straight away, justvwished I had called sooner. Reviewed on: 6th May 2026

Help when I needed it most

I was struggling and didn't know where to go or what to do. StepChange helped me every step of the way Reviewed on: 6th May 2026

Helped me to become debt free.

Helped me to become debt free. Excellent charity, don't know what I would have done without their help. Reviewed on: 6th May 2026

Staff always lovely and helpful, long waits are anno...

Staff always lovely and helpful, long waits are annoying but understandable due to the amount of people the service helps Reviewed on: 6th May 2026

Life changeing

It took me a very long time to make that call to stepchange, but when I did it took a weight off my shoulders they were absolutley amazing Reviewed on: 6th May 2026

I owed a huge amount of money and had nowhere to turn.

I owed a huge amount of money and had nowhere to turn. Now I have paid well over half and will be debt free in a couple of years Reviewed on: 6th May 2026

Good customer service and good job done

Good customer service and good job done Reviewed on: 6th May 2026

Highly professional and helpful staff

Highly professional and helpful staff Reviewed on: 6th May 2026

Step Change helped make a change

Step Change help turn a horrid sinking feeling into a manageable situation with light at the end of the tunnel. Reviewed on: 6th May 2026

So helpful when you phone up and friendly.

So helpful when you phone up and friendly. Reviewed on: 6th May 2026

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