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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

I wasn't sure how I was going to manage my debts as...

I wasn't sure how I was going to manage my debts as I was paying out more than I was earning. Step change, don't judge, they listen and I am now feeling positive that I will become debt free again. Reviewed on: 20th May 2024

Excellent service.

Excellent service. Everyone is very helpful and efficient Reviewed on: 20th May 2024

very helpful

they are ever so helpful, always take time with you, never rush your conversation Reviewed on: 20th May 2024

Very helpful & take care of everything.

Very helpful & take care of everything. Great advice given when needed & have helped me a lot with my finances. Reviewed on: 20th May 2024

Recommend Stepchange

Stepchange has helped me sort out my money problems in a friendly professional way. They have really helped to take the stress out of my life by dealing with creditors and arranging affordable payments. Reviewed on: 20th May 2024

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A weight lifted off our shoulders.

A weight lifted off our shoulders. Very professional . Took pressure off us. Cannot thank them enough. Reviewed on: 19th May 2024

Very helpful staff.

Very helpful staff. Everything is explained to your understanding. All correspondence to companies is done very quickly. Reviewed on: 19th May 2024

I have always had very helpful and understanding sta...

I have always had very helpful and understanding staff when I have had to ring Reviewed on: 19th May 2024

Stepchange have been absolutely fantastic

Stepchange have been absolutely fantastic so understanding with my situation make you feel at easy and very helpful in helping in the best possible well Reviewed on: 19th May 2024

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