Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

support to repay at affordable payments

What a relief to have been able to find help and support to repay debts after my 32 year relationship break down. Reviewed on: 6th May 2026

Excellent service.

Excellent service. Kind and knowledgable staff. Prompt responses to all questions. Reviewed on: 6th May 2026

There advice was excellent, can't fault them in any...

There advice was excellent, can't fault them in any way.They deal with people as they should be treated with respect. Reviewed on: 6th May 2026

clear explanations of how to best proceed

able to help with clear explanations of how to best proceed and listened to the circumstances properly rather than just random advice. Spoke on the phone very calmly on something that was a major stress point for me. Reviewed on: 6th May 2026

Since starting my debt management plan in 2022, I ha...

Since starting my debt management plan in 2022, I have found my payments much more manageable. I was talked through every step and they were so helpful and knowledgeable. I felt supported and helped Reviewed on: 6th May 2026

StepChange gave me the most remarkable support at a...

StepChange gave me the most remarkable support at a very dark moment in my life. Their guidance and help has allowed me to sort out a massive problem and establish a way forward and alleviate stress and worry. I could not have achieved anything without them. Reviewed on: 6th May 2026

Stepchange helped turn my life around.

Stepchange helped turn my life around. I have gone from continually worrying about debt to being back in control. The process at first can appear to be nerve racking but in reality is simple and reassuring. Get your life back. Reviewed on: 6th May 2026

StepChange really do help with debt problems

I was in a horrible situation with debt and struggling to make my monthly payments. StepChange were able to help me plan out my finances and dealt with my creditors on my behalf. They have come up with an affordable plan which means I can repay my debts over time and not collapse under the weight of it all! The staff are completely understanding and always really good to talk with. Reviewed on: 6th May 2026

I have had an amazing experience.

I have had an amazing experience. Really happy that I reached out to StepChange and got the help i needed. They have been really helpful and kind all throughout. Reviewed on: 6th May 2026

I Got into financial trouble over two years ago.

I Got into financial trouble over two years ago... contracted step change they talked me through my options and helped me get my life back on track Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.34 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub