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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,602 reviews, last reviewed 10th Jun 2026
186500% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange helped to stop my creditors charging me... StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026
Humphrey's avatar
Humphrey

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18602)

Your service is always efficient and excellent, al...

5
Your service is always efficient and excellent, always ready to listen , kind and very supportive. You always making sure the customer is very satisfied. Reviewed on: 6th May 2026
Jibril's avatar
Jibril

Stepchange is simply the best debt solution in the...

5
Stepchange is simply the best debt solution in the world. Reviewed on: 6th May 2026
Amina O's avatar
Amina O

Took away all the stress one easy payment each month...

5
Took away all the stress one easy payment each month Reviewed on: 6th May 2026
Anne G's avatar
Anne G

Don’t hesitate

5
They help you feel at ease and mak you wonder why you were worried about getting in touch. Reviewed on: 6th May 2026
Wen's avatar
Wen

Really helped me out and made paying back my depts e...

5
Really helped me out and made paying back my depts easy. Reviewed on: 6th May 2026
carl s's avatar
carl s

Excellent service, help and support in a really diff...

5
Excellent service, help and support in a really difficult time Reviewed on: 6th May 2026
Claire 's avatar
Claire

Step change has been excellent with helping me turn...

5
Step change has been excellent with helping me turn an unmanageable debt situation into affordable monthly payments enabling me to get on with my life without the constant worry about my debts. Thank you Step Change Reviewed on: 6th May 2026
Matthew G's avatar
Matthew G

I have received great support from StepChange regard...

5
I have received great support from StepChange regarding my debt. With their support I am relaxed. Good customer services. Reviewed on: 6th May 2026
Rose 's avatar
Rose

Me and my husband fell on hard times.

5
Me and my husband fell on hard times when my husband become really ill and he was no longer able to work and I needed to be his career. We couldn’t afford to pay all our bills at the price they were at and Stepchange was our last resort. They help save us & we can now manage our payments each month thanks to Stepchange. Reviewed on: 6th May 2026
Jayde P's avatar
Jayde P

StepChange helped change my life. Thank you!

5
Before I was hopeless, but with StepChange I was put on the road to becoming debt free and a better life. I didn’t run away from my debts but having everything consolidated down to one payment made things more manageable and less stressful. Thank you! Reviewed on: 6th May 2026
James's avatar
James

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