Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Very helpful and not judgemental

Very helpful and not judgemental Reviewed on: 6th May 2026

Customer service excelling

Excellent service with great solutions. Advisors very skilled and professional. Reviewed on: 6th May 2026

Fromstart you guys have helped me so much and stopp...

From start you guys have helped me so much and stopped the constant worry of dept issues Reviewed on: 6th May 2026

Step Change AMAZING

I was at my wit's end until I found Step Change. They helped so much and literally took control contacting all my debtors arranged monthly payments and kept me up to date. Reviewed on: 6th May 2026

got into a bit of trouble with spending to much on c...

got into a bit of trouble with spending to much on credit cards and needed some advice Reviewed on: 6th May 2026

we give them money a set amount and creditors leave...

we give them money a set amount and creditors leave us alone and they deal with them Reviewed on: 6th May 2026

They got my life back on track and now I can see lig...

They got my life back on track and now I can see light at the end of the tunnel Reviewed on: 6th May 2026

Non judgemental advice

Non judgemental advice which was very helpful as I was nervous about calling Reviewed on: 6th May 2026

Due to unforseen circumstances this is the 2nd time...

Due to unforseen circumstances this is the 2nd time ive used stepchange I found the customer service team very helpful and knowledgeable and they explained every step I needed to take and everything went smoothly. They did all the leg work by contacting my creditors and explaining what I was going through and they have releived all the stress I was going through Reviewed on: 6th May 2026

Friendly and professional service which earned my tr...

Friendly and professional service which earned my trust. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt advice
from Money Wellness 4.89 from 6471 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub