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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Stepchange help me turn my life around can't thank t...

Stepchange help me turn my life around can't thank them enough it was a massive weight lifted of my shoulders Reviewed on: 20th May 2024

Relieve Your Financial and Anxiety Levels

Were very empathetic and relieved my anxiety levels regarding our financial situation. Made the whole debt management process less stressful that originally envisaged. Reviewed on: 20th May 2024

Been brilliant for me very helpful really big help

Been brilliant for me very helpful really big help Reviewed on: 20th May 2024

They have completely de-stressed my situation with a...

They have completely de-stressed my situation with an affordable debt management plan. They are now n judgemental and extremely supportive. Reviewed on: 20th May 2024

Amazing staff that were so non judgemental at a time...

Amazing staff that were so non judgemental at a time when I was feeling most vulnerable due to escalating debts. Listened to my circumstances and came up with a plan that has changed my financial life and made everything so manageable. Reviewed on: 20th May 2024

staff listen,never judge then offer your a solution...

staff listen,never judge then offer your a solution to your debt problems Reviewed on: 20th May 2024

Helpful and simple to use.

Helpful and simple to use. Was supportive all the way through and continues to be after. Would recommend to anyone if you are having difficulties Reviewed on: 20th May 2024

I have always had the right help and support from St...

I have always had the right help and support from Step Change. This enables me to concentrate on other important matters, concerning my poor health and family. Reviewed on: 20th May 2024

Changed our lives, gave us back control of our finan...

Changed our lives, gave us back control of our finances Reviewed on: 20th May 2024

Very understanding and helpful .

Very understanding and helpful . Great communication Reviewed on: 20th May 2024

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