Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Been a fantastic help and saved me from a lot of str...

Been a fantastic help and saved me from a lot of stress and worry Reviewed on: 6th May 2026

I was reluctant at first to go to stepchange I thoug...

I was reluctant at first to go to stepchange I thought I could do it all by myself but I plucked up the courage and rang them. They didn't make me feel embarrassed about my situation at all and help me so,so much now I nearly debt free thanks to stepchange Reviewed on: 6th May 2026

Great advice

Incredibly helpful advice and overall service. It’s just a shame that it can take so long to get through to an adviser. Reviewed on: 6th May 2026

I contacted StepChange when it was the CCCS ...

I contacted StepChange when it was the CCCS a number of years ago having reached what i genuinely thought was an irretrievable situation, my debts were unmanageable and I didn’t know what to do . A councillor took the necessary time to talk me through and offer me hope for the future through a Debt Management Plan . Reviewed on: 6th May 2026

Excellent service thank you very much xxxx

Excellent service thank you very much xxxx Reviewed on: 6th May 2026

Best thing I ever did was make that call for help an...

Best thing I ever did was make that call for help and thank you. Reviewed on: 6th May 2026

Really helpful.

Really helpful. They have lifted a weight off my shoulders and I’m not worrying anymore Reviewed on: 6th May 2026

It has been the best experience with StepChange.

It has been the best experience with StepChange. From a state of panic in lockdown, the kind and supportive staff reassured me that there was a way forward and guided me through the process at a time when I was so stressed about finance. Thank you for your help, you really made a difference Reviewed on: 6th May 2026

Very good and very professional I am very happy with...

Very good and very professional I am very happy with the success Reviewed on: 6th May 2026

Step Change has changed my opinion of debt!

Step Change has changed my opinion of debt!! Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt advice
from My Debt Plan 4.85 from 386 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub