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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Stepchange were fantastic.

Stepchange were fantastic. They explained everything clearly and helped me every step of the way. Reviewed on: 17th May 2024

Excellent customer services, staff helpful, kind and...

Excellent customer services, staff helpful, kind and polite. Reviewed on: 16th May 2024

Highly recommended

After comes to Step Change, my life gets charged Reviewed on: 16th May 2024

Debt management..

I was losing track of my finances due to poor mental health due to family bereavement and I spoke to someone who recommended Step Change. They were brilliant in in helping me to sort out my debts. Reviewed on: 16th May 2024

Very helpful and explained everything I needed to do.

Very helpful and explained everything I needed to do. The staff are very knowledgeable and understanding. Reviewed on: 16th May 2024

they saved me from feeling alone and like I had failed.

they saved me from feeling alone and like I had failed. working with stepchange has saved my children from growing up with a stressed out dad, probably saved my marriage but more so saved my future. I am able to live again and although nearing the end of my debt management plan by using the service and sorting my lending I have the chance to build a future without borrowing and a life that I own. Reviewed on: 16th May 2024

I am free debt now.

I am free debt now. Stepchange made me free debt, they handled my debt for years and had peace. Reviewed on: 16th May 2024

Good service very helpful and caring to your situation

Good service very helpful and caring to your situation Reviewed on: 16th May 2024

Step change have been a real life line for me, thank...

Step change have been a real life line for me, thanks to step change I'll be finally debt free soon, they are the reason I can sleep at night without worrying Reviewed on: 16th May 2024

I was in a financial mess and at m.y wits end

I was in a financial mess and at m. y wits end I contacted Srep Change and they were kind and nonhud.gementalmHelped me .I am so grateful for the help they have given me.y Reviewed on: 16th May 2024

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