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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Tremendous Advice & Service

I’ve been using Step Change for help with debt for several years and I’ve received tremendous advice and amazing service over the years, I couldn’t recommend there services highly enough. Reviewed on: 6th May 2026

getting my life back

Helped me to reduce monthy unafordable payments to affordable, thus enabling life to continue Reviewed on: 6th May 2026

Best thing I ever did.

Best thing I ever did. Stepchange changed my life. Always so courtious and empathatic when I called. Never made me feel unimportant. I would advise anyone in trouble to contact Stepchange. Reviewed on: 6th May 2026

I was stuck in a vicious cycle of debt, this was mak...

I was stuck in a vicious cycle of debt, this was making me increasingly anxious and depressed, I put off contacting step change so many times but when I finally did contact them they were very understanding of my situation, they gave me a number of solutions and helped me every step of the way, I now pay an affordable monthly payment and honestly I feel like I have my life back. I can’t thank step change enough for helping me Reviewed on: 6th May 2026

After a long wait on the phone, the advice given was...

After a long wait on the phone, the advice given was clear and precise. However it did differ from advice previously given by Business Debtline Reviewed on: 6th May 2026

Depression in debt

I was in a terrible mess with finances and struggling with depression then I was introduced to Step Change through mental health services and I can honestly say I have somehow achieved to get my finances at least back in order . Reviewed on: 6th May 2026

Have been with Stepchange for some time and they hav...

Have been with Stepchange for some time and they have helped me manage my finances and pay my creditors and have had no problems Reviewed on: 6th May 2026

They helped me when I was in a mess with...

They helped me when I was in a mess with my debts Reviewed on: 6th May 2026

Always been helpful and website is easy to access

Always been helpful and website is easy to access Reviewed on: 6th May 2026

Helped me when I was at my most lowest poin

Helped me when I was at my most lowest poin Reviewed on: 6th May 2026

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