Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18609 reviews)

View other StepChange products

4.92

Based on 18,609 reviews, last reviewed 11th Jun 2026

186850% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

After weeks of worrying After weeks of worrying, we approached Step Change, the best decision we made. Very helpful staff, never made to feel awkward with the situation you f... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18609)

100% Recommended

Completely professional and very non judgmental, they really are there to help Reviewed on: 6th May 2026

The only way i can descibe it is.

The only way i can descibe it is... They were my guiding light at the end of a long, dark tunnel of debt when i had nowhere else to turn. Reviewed on: 6th May 2026

Helping me to clear debt and give me piece of...

Helping me to clear debt and give me piece of mind Reviewed on: 6th May 2026

I was depressed relationship was struggling and the...

I was depressed relationship was struggling and the weight on my shoulders was enormous, step change changed it all for me, even though I felt worthless they gave me hope and made me feel normal, paying back at a rate I could afford and 90% less worried don't think about it just contact them they are so nice and everything they do is personal centered. Reviewed on: 6th May 2026

Step change has been brilliant to me on my most diff...

Step change has been brilliant to me on my most difficult times staff is very helpful and understanding of my situation never been judgemental towards me at any point I've dealt with, Reviewed on: 6th May 2026

SIMPLE STRAIGHTFORWARD ADVICE ON DEBIT MANAGEMENT

I have always had a great service from Stepchange over many years, they explain all the various ways of debt management simply. Reviewed on: 6th May 2026

Helped me when I didn’t know where to turn would hig...

Helped me when I didn’t know where to turn would highly recommend if you’re struggling like I was. Reviewed on: 6th May 2026

First class

All i can say is, that if you have money problems then these are the people to go with, first class Reviewed on: 6th May 2026

Step change h sort out my finances,an...

Step change has helped me to sort out my finances,and I'm more relaxed because of their help Reviewed on: 6th May 2026

Stepchange is a life saver,

Stepchange is a life saver, honestly don't know where I would be now without Stepchange, they are helpful and honest with their guidance, no more sleepless nights,no more dread every time the phone rings or the post is delivered, thank you so much Stepchange. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 3.31 from 5 reviews
Debt advice
from National Debtline 4.39 from 65 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub