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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

What an amazing company, so helpful, understanding a...

What an amazing company, so helpful, understanding and non-judgmental. Would highly recommend Reviewed on: 6th May 2026

Highly recommend step change. Changed my life

Before step change I was living off credit cards, the interest alone was crippling me and was unable to get ahead of them. A friend recommended step change and it changed my life. I provided a list of lenders with amountd i owed, thry contacted each one and negotiated a payment plan, freezing all interest. I can see every month my debt going down because of them. They changed my life completely and am no longer drowning Reviewed on: 6th May 2026

Very helpful considerate and compassionate.

Very helpful considerate and compassionate. Reviewed on: 6th May 2026

Always there to support you whatever , they take the...

Always there to support you whatever , they take the stress away Reviewed on: 6th May 2026

Moving in the right direction, StepForward in my case!

I lost control of my finances and it was too late to salvage it without professional help. I was given by my bank a few options and I chose StepChange. Life-changing! I then started receiving letters from the credit card companies accepting the payments arrange by StepChange. I received updates every now and then. StepChange completely removed the dark clouds over my head. After a few months, it all sunk in, I was actually being pulled out of the quicksand, from that overwhelming debts! A very big thank you to StepChange! They are a "must-have" in the back pocket. I am not suggesting to go guns-blazing with unnecessary expenses, but it is definitely worth knowing there is help when needed. Reviewed on: 6th May 2026

Fantastic experience however I do not like the fact...

Fantastic experience however I do not like the fact that Step change have to ask you to clarify what you have inputted online along with the fact that you cannot change your monthly payment easily. Reviewed on: 6th May 2026

The people are good and very helpful

Very good and people friendly and professional Reviewed on: 6th May 2026

Stepchange have taken alot of worry off me to which...

Stepchange have taken alot of worry off me to which I am grateful and I will be recommending them to friends and family. Reviewed on: 6th May 2026

Step Change helped me get in control of my finances.

Step Change helped me get in control of my finances. Every single person ive spoken to has been helpful and compassionate and im truly grateful for thier help and support Reviewed on: 6th May 2026

Help when I needed it most

I was in trouble financially, things had got on top of me and I felt there was nowhere to turn, however I found Step Change and they really helped. Virtually all of the actions were on line so not lots of embarrassing phone calls, and Im now on the way to being debt free. Reviewed on: 6th May 2026

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