Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Fantastic customer services at all times.

Fantastic customer services at all times. Reviewed on: 16th May 2024

Great service

Excellent service with people who do their very best to help out. Reviewed on: 16th May 2024

Help when needed

Due to a change in circumstances I needed help, Step Change were there to help me make informed decisions. Reviewed on: 16th May 2024

They have helped me sort out my finances when I thou...

They have helped me sort out my finances when I thought there was no help. They were very understanding & helpful Reviewed on: 16th May 2024

Really good company friendly to talk to

Really good company friendly to talk to Reviewed on: 16th May 2024

Always helpful and understanding makes a sensitive d...

Always helpful and understanding makes a sensitive difficult situation easy Reviewed on: 16th May 2024

Sa wspaniali dzieki tej firmie moje zycie sie poleps...

Sa wspaniali dzieki tej firmie moje zycie sie polepszylo mam co jesc i gdzie mieszkac bo w moim przypadku zostalam wyrzucona z domu przez meza z dlugiem dzieki pomocy tej firmy po prostu zyje dziekuje Reviewed on: 16th May 2024

Really helpful the people I have spoken with have b...

Really helpful the people I have spoken with have been very supportive Reviewed on: 16th May 2024

..Excellent debt management company

Well from day one they have listened to me firstly , secondly they explained their options for me and gave me time to think it over . Once I gave them the route I would like to take they made sure it was what I wanted to do, then we got straight to it . Now I am ill I can't always spk properly or type so it's hard for me to do the reviews they have been so paitient and understanding with me . What more can you ask for brilliant and lovely understanding team of workers thank you so much Step debt management . Reviewed on: 16th May 2024

Non judgemental sound advice

I was seeking debt advice and from the first moment i was not judged and given advice on what to do/expect. Given options to suit my needs. Advised on what happens all throughout the process of entering a debt management plan. Given advice when phoning with concerns about letters received from creditors. Overall experience was 5 STAR rating. Reviewed on: 16th May 2024

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt advice
from My Debt Plan 4.85 from 353 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub