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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Stepchange was a game changer.

Stepchange was a game changer. I was at my lowest point with no light at the end of the tunnel. They helped reach out to my creditors and set up a payment plan that actually works for me. They truly helped get me out of the mindset that I just dont know how to cope anymore. If it wasn't for Stepchange i'm not sure I'd even be around right now. Family, friends couldn't help I couldn't open up and I felt trapped. Thank you Stepchange for the breath I needed Reviewed on: 6th May 2026

When always under immense pressure, Stepchange took...

When always under immense pressure, Stepchange took that pressure away from me the team are excellent caring, and understanding of your situation. Reviewed on: 6th May 2026

From the beginning I feel that I was in safe hands w...

From the beginning I feel that I was in safe hands with understandable ways forward I definitely felt a lot better once I had this started Reviewed on: 6th May 2026

Step Change helped me 100%

Unfortunately I found myself in debt through various reasons. I was signposted to Step Change to assist me. I am one year away from my debt being paid. Thank goodness Step Change helped me 100%. Reviewed on: 6th May 2026

Debt control

Contacted step change with a debt problem and they helped me and my husband take the stress out of the situation. Reviewed on: 6th May 2026

They are really friendly and helpful

They are really friendly and helpful Reviewed on: 6th May 2026

Easy to use online tools

.......... Easy to use online tools .............. Reviewed on: 6th May 2026

Excellent service

We need to review our plan and update things. The advises were excellent and helped us with the whole process. Reviewed on: 6th May 2026

Clear and simple explanation for any issues.

Clear and simple explanation for any issues. Prompt service. Good customer service Reviewed on: 6th May 2026

No more sleepless nights.

I was deep in debt and couldn't get out of it. I was recommended to stepChange and they were so helpful and understanding. My debts are half cleared and I don't worry as much as I used too. Reviewed on: 6th May 2026

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