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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Excellent experience

I found Stepchange very good service and has helped extremely Reviewed on: 15th May 2024

First time I have noticed the email it was in junk.

First time I have noticed the email it was in junk. Reviewed on: 15th May 2024

Stepchange changed my life.

Stepchange changed my life. They made the worst of times as painless as possible. Reviewed on: 15th May 2024

Stephanie helped me when I did not know wot to do.

Stephanie helped me when I did not know wot to do. If stepchange had not have helped me I don't know wot I would have dun thank-you stepchange.. Reviewed on: 15th May 2024

I was in a complete financial mess!

I was in a complete financial mess! Just paying off interest and not bringing my overall debt down. Stepchange changed my life, I shredded my credit cards and started paying an affordable monthly amount. I quite literally got my life back. Reviewed on: 15th May 2024

They took control of my debt situation

They took control of my debt situation and lifted a huge weight off my shoulders. They talked me through my options and dealt with my debtors on my behalf, before allowing me to make one payment to them each month that I could afford. Every representative I have spoken to has been kind and knowledgable. Reviewed on: 15th May 2024

I cannot put into words how much strpchange changed...

I cannot put into words how much strpchange changed my life. I have my daughter and needed help getting my money back into control.With stepchanges help i have been debt free for a year now. And with the extra money i have been able to book disney world for my kids. I couldn't of done it without the amazing help from everyone at Stepchange. Reviewed on: 15th May 2024

StepChange gave me peace of mind

Was in a bad situation StepChange gave good information support and a solution. They took the pressure away which helped immensely to lower my anxiety I was experiencing and gave me breathing space to allow me to come to rational decisions. Reviewed on: 15th May 2024

Stepchange helped me consolidate all my debts into o...

Stepchange helped me consolidate all my debts into one affordable sum, it was so easy to do and it was all done online, i never had to phone anyone and ive never had a phone call off anyone, wish I had done it sooner Reviewed on: 15th May 2024

Excellent organisation, a lifesaver for my family.

Excellent organisation, a lifesaver for my family. My was engulfed with debt during COVID until a friend introduced to stepchange. Absolutely amazing service.. Reviewed on: 15th May 2024

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