Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

View other StepChange products

4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Thank you so much for your help StepChange :)

I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts so that I could sleep peacefully and not be afraid that a debt collector would knock on my door and get into even more trouble. Reviewed on: 17th August 2025

StepChange has really helped me

StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Professional and understanding.

Professional and understanding.. fantastic help in managing dept. Would highly recommended.. Reviewed on: 5th August 2025

They help set me upon a plan thats working.

They help set me upon a plan that’s working. Reviewed on: 27th July 2025

From sleepless nights to stress free.

Stepchange took all the worry and stress away, customer service is outstanding. Any issues I’ve had have been dealt with professionally. I cannot thank all involved enough, thank you… Reviewed on: 25th July 2025

Stepchang benifits

Stepchange has been very helpful with keeping my debts undercontrol and solving trhoise issue which would have ben to difficult on my own. Reviewed on: 21st July 2025

Step change can change your life

Every time I speak to a stepchange person, they make you feel completely at ease. Reviewed on: 18th July 2025

Made the whole process easy and took the "embarrassm...

Made the whole process easy and took the "embarrassment" out of asking for help! Reviewed on: 17th July 2025

Step Change have always been understanding in our si...

Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable. Reviewed on: 16th July 2025

My step change journey.

I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it was all done online, it was so easy. Now I am debt free, it feels amazing. I’m so glad I made the decision to contact step change. Reviewed on: 14th July 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.39 from 65 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub