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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Always helpful and non judgmental friendly advisors

Always helpful and non judgmental friendly advisors Reviewed on: 6th May 2026

Good support if you find your selfin debt trap

Good support if you find your selfin debt trap Reviewed on: 6th May 2026

Great Staff

I find that the staff our always extremely helpful and very understanding of my situation. Reviewed on: 6th May 2026

Taken away so much pressure, being able to pay an am...

Taken away so much pressure, being able to pay an amount I can afford. Reviewed on: 6th May 2026

Always so helpful and understanding, they give you f...

Always so helpful and understanding, they give you facts and are supportive. Reviewed on: 6th May 2026

Saved my life

Grateful for the support from step change. I was experiencing so much anxiety because I had no control over my finances, StepChange saved my life. Reviewed on: 6th May 2026

They have helped me to find a payment plan

They have helped me to find a payment plan Reviewed on: 6th May 2026

Always friendly and helpful.

Always friendly and helpful. No matter how small or large a problem they always provide a solution Reviewed on: 6th May 2026

Very supportive, no pressure, completely honest

Very supportive, no pressure, completely honest Reviewed on: 6th May 2026

Very good service when I went to them for help they...

Very good service when I went to them for help they were so helpful supportive . Reviewed on: 6th May 2026

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