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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13768 reviews)

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4.95

Based on 13,768 reviews, last reviewed 27th May 2025

250100% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Caring and understanding Every thing was very professionally conducted and with compassion when I was in a very difficult situation. Reviewed on: 27th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13768)

Review of the StepChange, Debt Management:

Everyone I spoke to was so kind and gave me hope to...

Everyone I spoke to was so kind and gave me hope to be able to sort my life out. Reviewed on: 23rd May 2025

My STEP Chance to recovery.

Dear friends. You could not have described my situation more precise than you have. " From overwhelmed,to on top of it ". Since Stepchange, debt, charity, Came to my rescue,i went from regular missing payments,to been up-to-date, with ALL monthly commitments. I went from losing respect from my closest to regular phone calls to see how I'm getting on. But most importantly , you have helped me to understand that you can make ends meet with very little if you have to. Your help gave me that chance. Thank you so much, Michael Georgiou Reviewed on: 27th May 2025

its better to face up then ignore.

its better to face up then ignore. Please face up to it and do something. Its amzing how better you feel. Reviewed on: 27th May 2025

Debt relief and mental relief

From the start of my debt journey the representatives of stepchange have been superb. Knowledgeble, professional and empathetic. The online budgeting tool is brilliant and has helped to bring our debt down by paying Stepchange a monthly amount subsequent to which Stepchange organise payments with debtors. No more debt collection letters, demands or phone calls! Debt relief and mental relief. Reviewed on: 27th May 2025

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange; Simplicity function, Hard work & execution

Stepchange always made me feel as if eventually I could conquer my debt whereas before I thought I’d never be debt free. The DMP was straight forward to understand and they used simple calculations and approaches to develop my particular DMP Reviewed on: 27th May 2025

When you think all is lost talk to Stepchange

I lost my career after covid . I had a great standard of living . Then nothing ! Stepchange helped me through a very tough time and I have moved on now and am mentally in a much better place . Reviewed on: 27th May 2025

Amazing results

Amazing service was so much in debt but Step Change were unbelieveable not judgemental patronising or in anyway negative. After a few weeks the calls stopped letters stopped. It has taken 5 years but what an amazing feeling 2 months left and totaly debt free. Thank you to all the wonderful staff we spoke to for your help. Reviewed on: 27th May 2025

Very good customer service and a great online platfo...

Very good customer service and a great online platform to track everything. Reviewed on: 27th May 2025

A light at the end of the tunnel

When I first contacted Stepchange I was extremely worried about the credit card debt I owed, and I had been recently bereaved. The information I was given enabled me to choose the best way of recovering from a bleak situation. I didn’t feel that I was being judged and the staff showed patience and understanding, helping me through the various stages of setting up my debt recovery plan. Reviewed on: 27th May 2025

I was in a very poor situation .

I was in a very poor situation . Stepchange allowed me to have a normal life free of worry. I am very gratefull. Reviewed on: 27th May 2025

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