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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Really amazing service

I was feeling really lost and not sure what to do or how to go about getting help with my debts, after getting in touch with StepChange, I felt such a relief and there is light at the end of the tunnel, they are informative and did not make me feel guilty to be in the situation I found myself in. Reviewed on: 16th June 2025

Helped me to get everything set up easily, and my cr...

Helped me to get everything set up easily, and my creditors were happy to wait knowing they’d become involved. Reviewed on: 16th June 2025

It helped me managed all my debts without stress!

It helped me managed all my debts without stress! It helped me find a better way of dealing with my financial problems. It’s a great charity that helps people without any charges! Reviewed on: 16th June 2025

Very helpful and always willing to talk to me when n...

Very helpful and always willing to talk to me when needed Reviewed on: 16th June 2025

Helped with my debit.

Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it. Reviewed on: 15th June 2025

I was extremely worried about my debt and how to han...

I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange everything Reviewed on: 15th June 2025

So far I have had a good experience with Step Change.

So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better with my debt taken care off. I am glad I did go to Step Change for help in repaying my debt that is now affordable. Reviewed on: 15th June 2025

I was in bad place

I was in bad place financially and psychologically. They’ve really helped to get me all sorted again Reviewed on: 15th June 2025

Was very helpful @ non judgmental which helped us tr...

Was very helpful @ non judgmental which helped us tremendously! We were at very low point in our lives & there continued support has been a godsend Many Thanks Reviewed on: 15th June 2025

Stepchange has helped me to get on top of the large...

Stepchange has helped me to get on top of the large debt I incurred. It hasn't been 'simple' to get myself to this position but with the advice and guidance from Stepchange I've managed to get control by learning to be more frugal with managing money. Reviewed on: 14th June 2025

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