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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Stepchange have help us over the year and we appreci...

Stepchange have help us over the year and we appreciate there help Reviewed on: 15th May 2024

They are very helpful,friendly and supportive, as we...

They are very helpful,friendly and supportive, as well as understanding. Reviewed on: 15th May 2024

Very helpful and offered sensible advice in relation...

Very helpful and offered sensible advice in relation to debt management that suited ourselves. Reviewed on: 15th May 2024

A painless answer to the stress and the pain of debt.

Helpful and friendly service ...help is always there when needed. Reviewed on: 15th May 2024

I was in a seriously bad way.....

I was in a seriously bad way and their knowledgable agents really helped me to through it. Reviewed on: 15th May 2024

The company really helped me out.

The company really helped me out. They listen to all your issues and help you solve them by offering the services. It has took a relief of my shoulders knowing I'm debt free now! Reviewed on: 15th May 2024

Helped me out with my Debt problems, not judgemental...

Helped me out with my Debt problems, not judgemental and no fees. Great help. Reviewed on: 15th May 2024

StepChange helped me get my life back in order.

StepChange helped me get my life back in order. Without them I don’t think I would have been here much longer. I was in such a bad way with financial problems I couldn’t see a way out and StepChange helped me with a solution and got me on a plan that meant I could actually have a life and still manage my debts. Thank you so much. the customer service is amazing too, friendly, helpful and very easy transaction. Couldn’t be happier Reviewed on: 15th May 2024

Easy, quick and pressure relief

From day one, after talking through everything with stepchange and realising there was a resolution, it felt like a huge weight had been lifted. The whole process was simple, easy to understand and in less than an hour or seemed like there was finally light at the end of the tunnel. Reviewed on: 15th May 2024

Good programne

Stepchange arranged everything for my debt management programme to make it affordable and within my means Reviewed on: 15th May 2024

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