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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

SamSherry27

Really very helpful would definitely recommend it Reviewed on: 15th May 2024

StepChange’s Positive Contribution

I was in a mess financially & StepChange made a massive positive change in my circumstances. Reviewed on: 15th May 2024

They are really helpful and I would certainly recomm...

They are really helpful and I would certainly recommend them to anyone having debt management problems. Reviewed on: 15th May 2024

They really helped me get my life together again, he...

They really helped me get my life together again, helped me consolidate all my debts in to 1 monthly affordable payment. They also genuinely care Reviewed on: 15th May 2024

Sleeping at nught again

Well, as stated in the Martin Lewis Money Sjhow, once a DMP was setup, I could sleep at night again. Reviewed on: 15th May 2024

So easy to set up and is managed so proficiently...

So easy to set up and is managed so proficiently Reviewed on: 15th May 2024

Step change has helped us get out of debt quicker.

Step change has helped us get out of debt quicker. Rather than 10 years they were able to help us pay off our debts in 4.5 years. All of the money we paid them was split between all of the people we owed money to, not like another company we used who took half of what we paid in. Everyone we have spoken with has been very friendly, understanding and so helpful. Reviewed on: 15th May 2024

The team at step change changed my life, before I wa...

The team at step change changed my life, before I was worrying about debt on a constant basis, worrying everything I had would be taken away from me, the team helped me to set-up a debt management plan that helped me settle my finances! I constantly speak with people that mention debt struggles and recommend step change every time :) Reviewed on: 15th May 2024

My experience so far is perfect, everything is under...

My experience so far is perfect, everything is under control I have no longer anxiety about my debts and when support is needed it is to find it. Reviewed on: 15th May 2024

StepChange were there at a very difficult time.

StepChange were there at a very difficult time in my life when I lost my husband to cancer and my finances were in limbo. They gave me sound advice at that time and continue to support me in satisfying my creditors. Reviewed on: 15th May 2024

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