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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent from very start of our payment plan.

Excellent from very start of our payment plan. And very understanding and easy to talk to. Reviewed on: 15th May 2024

Top debt management

Have been a massive help, taking the pressure off. Would highly recommend. Excellent communication with regard to creditors. Reviewed on: 15th May 2024

Debt help

Got into debt due to partner losing his job and was struggling to live. We were paying the minimum amount but was still struggling until a kind woman at the bank mentioned Stepchange. I contacted them and they helped to get a payment plan in place with my creditors Reviewed on: 15th May 2024

excellent and helpful

exactly what i needed explaining how things work and what happens next very polite and helpful staff whenever i have called them Reviewed on: 15th May 2024

If you are in debt please don’t hesitate to call Ste...

If you are in debt please don’t hesitate to call Step change they will put you ate ease will never Judge you and will help you to be able to sleep at night something you have probably been unable to do for sometime Reviewed on: 15th May 2024

Helped to sort some of my finances out

Helped to sort some of my finances out Reviewed on: 15th May 2024

they are very caring, compassionate and understanding.

they are very caring, compassionate and understanding. withoput them I have no idea where I would be now Reviewed on: 15th May 2024

Money worries

They helped me with my finances and got me out of a very difficult situation. I have got my life back and feel so much better now. I would recommend any person who is struggling with their finances to approach Stepchange and not go what I went through. Reviewed on: 15th May 2024

I was unable to sleep worrying about how I was going...

I was unable to sleep worrying about how I was going to pay my debts back. Step change are so helpful and like trained councillors in their professional approach. After I got off the phone I felt like a weight had be lifted Reviewed on: 15th May 2024

Debt problems.

We contacted Step Change regarding Debt problems. You were able to sort out a Debt Plan which has put us at ease going forward. Reviewed on: 15th May 2024

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